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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Turin Indoor/Outdoor Rug 4.2 5 162 162
Very Sharp Looking Carpet Love the carpet..the care directions said not to use a beater bar vacuum but I have used my Kirby on it and it has been fine. June 29, 2011
Love it! Purchased one runner and loved it so much, purchased another for the other hallway. Have had them both for about 2 months and they are just perfect! Very thick and comfortable. November 6, 2013
Love it! Made well, very comfortable/plush, hasn't and doesn't seem like it will "roll" on the edges with time. Would purchase again and might do so in another color and another size. With the % off coupon, very affordable. November 1, 2013
UGH After reading these reviews, I think the quality control of this rug manufacturer should be called into question by Ballard Designs. Consistant they are not. The rug placement in my home has more use on one end than on the other. Although I have continually turned this rug, the ends that are more heavily walked on have a "fuzzy" effect. The fibers actually look furry while the center is smooth. The color of this rug is also not as pictured in the catalog. January 10, 2013
wonderful rugs to use indoors Once again we have ordered and used the Turin Rugs in an interior setting. They are a great value for the weight and style and work wonderfully for kitchens, baths, and foyer areas. The clean-ability is a great feature to provide style and function in a busy home. October 21, 2013
Good looking rug! The rug looks just as pictured to me! I ordered a runner in the tan/black/cream colors and it looks great in my laundry room! I've had it about a month and it seems to be made well! Very happy with my purchase! March 30, 2014
Just love this rug!! Not sure what other reviewers are complaining about! It comes with instructions for care and cleaning and am full aware all new rugs may shed. I just received this rug and am very pleased with the overall appearance, durability, feel under foot and look. It's in my kitchen which is high traffic and so far, not one problem! May be purchasing another soon. September 9, 2013
Holds color,easy to clean, very happy I have these rugs in my kitchen and they take a beating. Once a year, I take them outside and wash them with a hose, scrub brush, and laundry detergent. I spin them dryish in my washing machine then lay them out in the sun to dry, flipping them over to get both sides dry. I cut off the occasional snags, and these rugs are as good as new. Really happy with them and great bang for the buck. September 5, 2013
The rug is even better in real life This is a beautiful, high quality rug that rolled out flat almost immediately and fit the room perfectly. I am using it in the house and it's hard to believe it doubles as an inside/outside rug. It is comfortable to walk on and is far more luxurious than the picture indicates in the catalog. You can choose this rug with confidence. September 21, 2011
I liked -- but maybe not the best for those with pets. I really liked the design and color of these rugs when they arrived. I have a large one by my front door and the runner down my hallway (both in brown). My main complaint is that they haven't held up that well. I haven't had them 6 months and they already show a lot of wear. That being said, I do have two dogs and two cats (and one kid!) -- and perhaps we're too much traffic for them. They were snagging the first day they were out. I'm going to replace them with something more durable. We were probably just too rough on them -- they are nice looking though! For a more mellow house! May 11, 2012
great colors looks great in my kitchen with the walls burnt orange. confused as to why it says do not vacuum with a beater brush. Don't most vacuums have a beater brush? Mine do. March 24, 2014
Super Pop of Style I put this rug in the kitchen of my summer home. It is rugged, doesn't show spots and gives it a fresh new look. My four grandkids put it to the test last week. The color was true. I bought the sage green. I'm a very happy customer. August 19, 2011
Love it! After reading the ratings, I went ahead and ordered this in the tan. It is true the pictures on the website and catalog depict it as a white and black design, but it is actually a black and yellowish tinted design. I still think it is a great rug and have received compliments from anyone who has seen it. I also ordered the black check curtains from the site and it coordinates perfectly with them. March 12, 2014
Stylish and durable This rug was even better in real life than in the photo. I got the red one, and the color is richer than in the photo. It's also thicker than I expected which gives it the impression of better quality. I'm delighted. July 12, 2012
Dimensions were wrong in catalog, but love it! I love this rug...it's super soft and has a great rusty red color to it. My only problem is that it almost didn't fit in the space I bought it for because it was 5 1/2 inches longer and wider than listed in the catalog. June 25, 2012
Picture doesn't make it justice Beautiful rug. Very soft, elegant and well constructed. I bought a 2x9 for my powder room and this rug makes it that much warmer and inviting. I think i will consider decorating the rest of the room around it. Might even consider sending a few pictures to the design studio section and hopefully get some help from the Ballard team. For the record, I have purchase many items from Ballard, always very happy with the quality even though there is no way of tracking the shipments. Customer service is always prompt and helpful. Thank you all at Ballard's, my #1 home design store. October 14, 2011
Nice rug, plush, color is a little deceiving, the tan,inside the diamond is really brown thread mixed with tan, if you zoom you can see it. Inside the diamonds, the thread is medium brown mixed with a lighter tan, so it really does look much different than the picture,. It was the lightest color, so i picked it, and I kept it because it is a fun rug, but dont expect it to be a straight light tan insude the diamonds.i May 18, 2012
More handsome in person I had read another review that noted the softness in feel and sophisticated look of these carpets, and they did not let me down! I am a decorator and they are paired with antiques in an entryway and look very chic and expesive. Zoom in on the carpet and you will see that the solid color is actually varied which adds to the sophisticated look. A winner! November 12, 2011
Rugs very nice but color not as shown The rugs are very nicely made and very soft. They are priced right but my only problem was the colors are very different than the picture indicates. I ordered the blue and when it arrived the edges that look white/black are actually tan/yellow/black and the blue was a green/blue. They are very nice rugs if the colors work for you. November 12, 2011
Beautiful, soft rug More lovely in person than in the catalog. The rug is very soft underfoot...doesn't feel at all like an indoor outdoor. The blue has subtle striation to the color...it actually has tan, yellow, blue and green colors that from a distance look like a more solid blue. Great value at the current sale price too! November 12, 2011
Beautiful rug! I bought the runner and the smallest one in brown for my kitchen, and wow. They look very classy and high-end designer. If you're on the fence about this, go for it. You won't be sorry. These are gorgeous. December 2, 2011
Great Value that does not break the budget. I have been most pleased with the indoor/outdoor rug runner recently purchased. I placed it in my hallway and it is most practical for me having pets. It has the look of a more expensive rug and it is soft. It vacuums great too. August 8, 2011
Turin indoor / outdoor rug the Turen indoor / outdoor rugs were just what we were looking for. The color was not as shown in the catalog, more muted, however we were pleased with the quality. June 15, 2011
Beautiful rugs Great rugs, very attractive. I have several colors, they all look good in every room. March 31, 2011
Great Look Impressed with quality. Using in foyer and it doesn't feel like the average indoor / outdoor rug. February 21, 2014
"Red" is not really Nice rug but very disappointed with the color. Red is actually orange :( I am returning February 14, 2014
not what I thought It's a very thick, well-made rug, but the color was not what I thought (as others have commented). Colors are always difficult to tell on the internet but the "red" is more of a rust and the "cream" on it is very yellow brown. Since I wanted to use it in front of a sliding door (thus the indoor/outdoor version) I was expecting something a little less plush, a little more "sturdy." So it gets high marks for quality, but totally not what I was looking for or how it is described. November 16, 2011
Not what I thought I'd admired this rug for months before purchasing and was very disappointed in 1)the color green, which had yellow and brown tones in it; and, 2)the quality. The rug bleeds fuzz all the time, even after being vacuumed. I don't recommend this at all. The photo is much more flattering that the actual rug. May 11, 2013
Great rugs but beware on colors Love these rugs -- but colors in catalog are much more vibrant than the actual rugs. Red is more rust, blue is a pale sky blue, green is a sage, FYI. October 28, 2011
Feels like wool I bought the olive for my kitchen It feels soft underfoot and the color is great for this high traffic area. I was tempted to buy the purple, which looks great also. Would definitely recommend this- you just have to be careful not to use a really strong vaccuum as it can create pulls. March 22, 2013
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Product:RW039-Turin Indoor/Outdoor Rug