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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Turin Indoor/Outdoor Rug 4.2 5 162 162
Not as pictured First, let me say that I love Ballard--always good customer service, fast shipping, etc. I looked online at every picture I could find of the Turin rug in Tan, to be sure of what it would look like, then was satisfied to go ahead and order it. I was after a Mackenzie Childs look and this seemed perfect. It came very quickly! Unfortunately, the checks that appear white or nearly white in the pictures are a dingy yellowish color that doesn't even go with the tan in the rug. I don't know if it shows too well in my photos. They let me send it back, and paid for the shipping. Good company. December 8, 2012
Sheds a lot The rug is nice and soft underfoot. The color is not at all as pictured. I ordered the dark brown. The picture looked like almost a taupe with cream and white checks. Actually the brown is more like the color of dark sisal and the white is very yellowish. I have had the rug down for a week and it sheds a lot. I keep picking up big balls of grey fuzz. I am going to try to vacuum it today to suck up some of that stuff as it makes the floor look dirty around it. I am disappointed in the color but it is very comfortable to stand on. The rug came very quickly. I ordered it on Saturday and it came the following Tuesday. March 12, 2012
Turin I am so pleased with my Turin rug as it's very soft to walk on and its colors compliment my kitchen perfectly. January 16, 2014
Love this rug! I completely remodeled my kitchen last year with new floors, appliances, and cabinets. We have hardwood floors and I needed something durable to protect them from spills and easy to clean. This indoor/outdoor runner is perfect. The colors are wonderful and the texture is thick and cushiony. I thought about getting the red or green to compliment the colors throughout my kitchen, but decided on the tan which pulls in the colors of my granite. Perfect choice! August 4, 2012
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Product:RW039-Turin Indoor/Outdoor Rug