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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
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Tristan Indoor/Outdoor Rug
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Great rug
The colors are the same as what is pictured on the website (greys with a blue-purple undertones), which is exactly what I was looking for. The texture of the rug is typical of what you get for an indoor/outdoor rug, not very thick. But is so easy to clean with a hose. Seems durable in that it stands up to rough play from two dogs and maybe some scratches from a cat but I've only had it for about a month. Great rug for the price!
September 28, 2012
Perfect hallway runner
The rug fits perfectly in my hall, and is on the die side, which is nice, so it gives full coverage. The colors and pattern are beautiful and true to what is pictured. Rugged enough to withstand my busy hallway traffic - and I have already caught my dogs lying on it!
May 3, 2013
Beautiful Rug
We got the lighter color and it looks beautiful in our kitchen under our kitchen table. Perfect for that area since it is so durable and can be cleaned easily. Absolutely love it!!! Its really brightened up the area.
November 29, 2012
Rockin' Rugs!
I bought two of these in the beige/tan for our master bathroom. As other posters mentioned, the rugs come rolled up tightly so there are some creases and ripples. My rugs did not immediately lay flat and I was worried. But being in a moist place due to our shower, the rugs are now totally flat on the floor and I am not worried. In fact, this might be the remedy for getting them to unwrinkle - hot shower steam. I had no fraying or pulls so I am pleased with quality. The blue accents in the rug are a soft sky blue. The dark color is a grey brown but leans more toward grey. And, the tan/beige color really looks like a typical sand color you'd fine on a beach. Being indoor/outdoor, they are not soft underfoot, but I had expected this. I bought them because I was bored with the same old single color bath mats and I wanted design on my floor.
June 5, 2013
