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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 60 reviewers.
Rated 5 out of 5 by I have been very pleased with this rug. I chose this rug because of the excellent reviews from customers who had tried it. It came in the size I needed to fit a small area in my back entry. It looks very nice and is very durable for the traffic it gets daily. April 15, 2016
Rated 5 out of 5 by Perfect for a kitchen and high-traffic areas. Wanted a runner for my kitchen that was both durable and adds beauty to our home. This runner is perfect; looks great and holds up to a high traffic area. Even better when we were informed that it could be for both indoor and outdoor use! March 31, 2016
Rated 5 out of 5 by Great rug I bought this rug in gray for my breakfast room. The color is really pretty with the wood floor. It does not show dog hair! You could really see the dog hair on the old rug. I bought the anti-slip stripping on a roll locally and put around the edges. It does not slip. I have the larger size rug under the table and the runner to match in the same room. No slipping with the anti-slip strips. We didn't want wool because of the shedding that some wool rugs have. It's easy to vacuum. Would recommend. January 20, 2016
Rated 5 out of 5 by Great quality ABSOLUTELY love this rug! I purchased it in gray to place under my kitchen table and it is perfect. I love the color and impressed with the quality. It is also so easy to clean. Would buy another one in a minute! January 4, 2016
  • 2016-04-28 T07:08:14.169-05:00
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Product:RW247-Tricia Trellis Indoor/Outdoor Rug
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