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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 62 reviewers.
Rated 5 out of 5 by Great rug I bought this rug in gray for my breakfast room. The color is really pretty with the wood floor. It does not show dog hair! You could really see the dog hair on the old rug. I bought the anti-slip stripping on a roll locally and put around the edges. It does not slip. I have the larger size rug under the table and the runner to match in the same room. No slipping with the anti-slip strips. We didn't want wool because of the shedding that some wool rugs have. It's easy to vacuum. Would recommend. January 20, 2016
Rated 5 out of 5 by Great quality ABSOLUTELY love this rug! I purchased it in gray to place under my kitchen table and it is perfect. I love the color and impressed with the quality. It is also so easy to clean. Would buy another one in a minute! January 4, 2016
Rated 5 out of 5 by Beautiful Rug So very pleased with this rug. It looks better than online! December 7, 2015
Rated 5 out of 5 by Love this rug! This rug is perfect for my den. It is modern and stylish as well as durable. Using a rug pad underneath so it feels fine. December 3, 2015
Rated 5 out of 5 by excellent product The rug is the best I have owned. It looks as new now as when I put it down 6 months ago. It does not stain, easy to wipe up and clean. I use it by my sink and stove that gets a lot of traffic and spills and am totally impressed with it durability. October 27, 2015
Rated 5 out of 5 by Beautiful Rug for Indoor/Outdoor Use I purchased 2 of these rugs to put in our basement. Just in case it gets damp down there I wanted rugs that could hold up to moisture. These are beautiful and work great underneath our clothes drying racks in the basement. October 26, 2015
Rated 5 out of 5 by Durable, attractive, Versatile I ordered this rug in Mineral, 8 x 10, and the color works with blues and greens and beyond. It is durable and has the look of a more expensive rug. I also ordered it in 3 x 5 for my foyer and it still looks new. I Love It! October 25, 2015
Rated 5 out of 5 by Nice quality The rug looks good, has nice quality for the money and the colors are just like I expected. A good choice for me! October 24, 2015
Rated 5 out of 5 by Great price for a great rug! I bought this rug for my back porch, but it is currently in my dining room. The quality and look of this rug exceeded my expectations and the price is great for a rug this size (8x10). I plan on buying more rugs from Ballard after this purchase! September 8, 2015
Rated 5 out of 5 by The rug has added a feeling of completeness to a small patio. The rug pulls together the various seating options into a room like setting, making the whole seem more appealing and comfortable. August 20, 2015
Rated 5 out of 5 by Great value for the price. I love this rug. After unrolling it, it quickly straightened out and lays very flat. It's a nice looking rug and works great for our mud room. It looks much nicer than one would expect for an outdoor rug. I look forward to the ease of cleaning it. The mineral color is also very nice. The sale price made the rug a very good value. August 6, 2015
Rated 5 out of 5 by Great rug Exactly what I was looking for in my laundry room. The blue color and size are exactly as pictured. August 5, 2015
Rated 5 out of 5 by Love this indoor/outdoor rug I have several of these indoor/outdoor rugs from Ballard and they are great. Easy to clean and they look good too. Am using this particular one in kitchen by back door and find it quick and easy to sweep clean, as I track in a lot of garden dirt on a daily basis. July 27, 2015
Rated 4 out of 5 by Perfect floor protection This is perfect for the doorway entry from the pool. It's the right size and thickness to protect the floor from drips. July 26, 2015
Rated 4 out of 5 by very well made Would have been a better fit for my needs if it was a 4x6 rug, it is smaller but is very well made and the mocha is a great color, goes with everything July 20, 2015
Rated 5 out of 5 by Great Rug We bought this for our screened porch and it looks great. As others have mentioned it lays out flat instantly even though it is shipped rolled up. July 19, 2015
Rated 5 out of 5 by Perfect for our needs Haven't had the rug for long, but so far, so good. We use it as a bath mat/rug and it works so much better than a traditional bath mat. July 19, 2015
Rated 5 out of 5 by Just the right color and size! Happy to get it in just the right color and size. Have to wait until summer is over to see how well it lasts. July 19, 2015
Rated 5 out of 5 by Gives a great, light summer look to my front hall It is beautiful and very easy to care for. As with everything that I have purchased from Ballard, the quality is terrific. July 19, 2015
Rated 5 out of 5 by Great rug! I absolutely love this rug! It is very durable and really dresses up my deck. Good price too! July 12, 2015
Rated 5 out of 5 by Stylish and beautiful. I ordered two of the Tricia Trellis Indoor/Outdoor for my kitchen. I couldn't be happier. They're beautiful and stylish. I highly recommend them. July 11, 2015
Rated 5 out of 5 by Very Nice Love the design, material seems nice, color very nice and looks as shown. July 11, 2015
Rated 5 out of 5 by Great rug! I wanted something to go in my foyer that was practical but also looked good. This rug is all that. July 4, 2015
Rated 5 out of 5 by Attractive and practical I purchased this rug in black and have it in my laundry room with white beadboard on the walls. Looks great, lays flat and really helps to trap the outdoor mess that my Golden Retriever tracks in from the yard! Would definitely recommend. July 4, 2015
Rated 5 out of 5 by very satisfactory purchase I ordered two large rugs for my small guest cottage when redecorating and the size was as specified and color exactly as shown in your catalogue and on line so coordinated perfectly with the newly painted and furnished rooms. The rugs are of nice quality, were easy to install and I took your advice and used rug pads so they are soft and comfortable underfoot. They tied the whole look together. Very pleased with my purchase. July 4, 2015
Rated 5 out of 5 by Excellent rug and price I spent several weeks looking for the perfect rug my kitchen. I've placed it down the middle of my galley kitchen over the square beige tile. I did have to buy a liner so it wouldn't slip. I've bought a lot of indoor/outdoor area rugs to place over the existing tile or rugs inside my home. They are hardy, easy to keep clean, and look great. And my cat can use them as a scratching post without much damage. June 29, 2015
Rated 5 out of 5 by The rug looks great! After returning a couple of rugs for the patio, I found this one on Ballard's. The color was exactly as pictured and I get many compliments on it. June 27, 2015
Rated 5 out of 5 by This rug is kitchen-proof! After having a wool rug in the kitchen for almost a year, we got tired of the constant spotting issues with spills. So, we chose this very practical item that is impervious to dirt and food spills, and does not require weekly cleaning. It looks great with our stainless steel appliances and we are completely satisfied. June 26, 2015
Rated 4 out of 5 by Nice quality Bought these rugs because of their style, price and the promise of easy cleaning. The quality is good and they lay very flat, which I love. I bought 2 sizes, and they both fit perfectly. The only problem I had was with the color called Mineral. I expected it to be more of a blue, but it is more greenish - I decided to keep it anyway. June 25, 2015
Rated 5 out of 5 by Beautiful rugs for decent sale price I bought 3 of these for an update to my patio area, love the spa color. One of these rugs arrived with the binding unraveling a good of those ravels that continue quickly if you pull one strand......and I have 5 cats so you can imagine the fun for them! I called customer support with the problem and they sent me a replacement and didn't require me to return the defective one. So we are all very happy, I have my 3 rugs set up beautifully with a new matching umbrella, and my cats have their own "play rug". Happy ending. June 25, 2015
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Product:RW247-Tricia Trellis Indoor/Outdoor Rug

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