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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 60 reviewers.
Rated 5 out of 5 by Beautiful Rug We love outdoor rugs and have bought many over the years. They usually wear like "iron" and are a nice addition underfoot outdoors. We bought the 7.9" version in mineral. It looks beautiful on our small lanai/patio. The real test will come when it gets repeatedly subjected to FL's intense sunshine. If it lasts a year or two we'll be happy. The "mineral" color matches other adjacent indoor accessories we have in a color called "sea-foam". It's a blue/green shade. This looks as though it was custom made to match. May 10, 2014
Rated 5 out of 5 by This rug has a great design. I am so very pleased with this rug. I put it in a hallway that goes to the garage so the fact that it is easy to clean was important. My walls are painted lenox tan and I have a gallary wall with pictures framed in black. The black, tan design looks so good on my hardwood floors. The rug just added a perfect finishing touch. So happy! May 21, 2014
Rated 5 out of 5 by Beautiful rug I love this rug. Not only is it attractive, it is kind to your feet and water will not penetrate. June 7, 2014
Rated 5 out of 5 by great rug Purchased this rug to go in our kitchen between sink area and island. I am very happy with it. We did need to purchase a rug pad to keep it from sliding. It was pretty tightly rolled but smoothed out nicely quickly. It is soft to walk on. Going to purchase another for our hall. June 9, 2014
Rated 5 out of 5 by Very satisfied I purchased this rug to use indoors in front of my patio door. I love it! I ordered black because I just remodeled my kitchen with deep sage green walls and black granite counter tops. I am considering ordering a larger one for my foyer. It is easy to clean and vacuum. July 21, 2014
Rated 5 out of 5 by Tricia Trellis Indoor/Outdoor rug A very good quality carpet for the price. I have had the Monterey carpet, similar to the Tricia Trellis for 3 years, in a high traffic area and it shows no sign of wear. August 21, 2014
Rated 5 out of 5 by Great Pattern for Small Space Purchased 2 in Mineral for small bathrooms. Pleased with pattern, neither too large, nor too small. Color true to catalog photo. Works perfectly with light grey walls, ivory bath accessories, and mineral on white shower curtains. Love when all ideas come together...and work! September 2, 2014
Rated 5 out of 5 by Great Rugs I bought several of these rugs for our cottage. They hold up well to sand and sun. My husband even commented on how much he liked them! September 14, 2014
Rated 5 out of 5 by well made. Very happy with the quality. Fits perfectly and lays flat. September 20, 2014
Rated 5 out of 5 by love the color and design I absolutely love the indoor/outdoor area rug. Plan to purchase another one in the spring November 15, 2014
Rated 5 out of 5 by hides dirt very well We have dogs that come in and out of back door and I needed something to save the porch floor and look good too--did the trick:) December 13, 2014
Rated 5 out of 5 by Durable, good design and color. I've now purchased four rugs in various sizes and patterns for use in kitchen and entry ways. The rugs lie flat and do not curl at corners. They clean easily and look great. January 11, 2015
Rated 5 out of 5 by color is true to online photograph; works beautifully with our outdoor furniture easy to clean, lovely to look at! Love the pattern and the colors! January 20, 2015
Rated 5 out of 5 by beautiful and practical I have bought numerous indoor/outdoor rugs from ballard and will continue to go back for more. We like to use them in our bathrooms because they dry quickly after stepping out from the shower. They work great as entry mats because they are super easy to clean and are affordable!! Two hints: lay them out and hose them down leaving them to dry flat (they will relax naturally over time but this will speed up the process). Always use a rug pad because they can move very easily on any surface. February 15, 2015
Rated 5 out of 5 by Highly Recommend! Beautiful, high-quality area rug! I am extremely satisfied with this purchase. The shipping/delivery process was extremely quick. Thank you, Ballard Designs! March 1, 2015
Rated 5 out of 5 by Love this rug I needed a durable rug in my entryway since we get a lot of foot traffic from my son's friends. This rug has held up very well and looks great! March 5, 2015
Rated 5 out of 5 by Perfect addition! Lovely rugs! Color blends well with seat cushions and pillows purchased from Ballard last year for my sun porch. Smaller rug used by a door needs a non-slip rug pad, but the larger is stationary with normal foot traffic. Quality is excellent, just as I have come to expect from Ballard Designs. April 13, 2015
Rated 5 out of 5 by Excellent Choice Even though I've ordered other items from Ballard I am always afraid to order 'sight unseen'. This indoor/outdoor rug I purchased for my kitchen with matching throw rug. I couldn't be happier. It has clean lines and lays flat right out of the package. I have had many, many compliments and it really dressed up the room with color. April 15, 2015
Rated 5 out of 5 by Better than pictured My first Ballard purchase! I am very happy with this rug. It looks even better in person. I rolled it out, it lays flat and looks great! Was exactly what I was hoping for. I want to get the Mocha next for another sitting area. June 11, 2015
Rated 5 out of 5 by Beautiful rugs for decent sale price I bought 3 of these for an update to my patio area, love the spa color. One of these rugs arrived with the binding unraveling a good distance.....one of those ravels that continue quickly if you pull one strand......and I have 5 cats so you can imagine the fun for them! I called customer support with the problem and they sent me a replacement and didn't require me to return the defective one. So we are all very happy, I have my 3 rugs set up beautifully with a new matching umbrella, and my cats have their own "play rug". Happy ending. June 25, 2015
Rated 5 out of 5 by This rug is kitchen-proof! After having a wool rug in the kitchen for almost a year, we got tired of the constant spotting issues with spills. So, we chose this very practical item that is impervious to dirt and food spills, and does not require weekly cleaning. It looks great with our stainless steel appliances and we are completely satisfied. June 26, 2015
Rated 5 out of 5 by The rug looks great! After returning a couple of rugs for the patio, I found this one on Ballard's. The color was exactly as pictured and I get many compliments on it. June 27, 2015
Rated 5 out of 5 by Excellent rug and price I spent several weeks looking for the perfect rug my kitchen. I've placed it down the middle of my galley kitchen over the square beige tile. I did have to buy a liner so it wouldn't slip. I've bought a lot of indoor/outdoor area rugs to place over the existing tile or rugs inside my home. They are hardy, easy to keep clean, and look great. And my cat can use them as a scratching post without much damage. June 29, 2015
Rated 5 out of 5 by very satisfactory purchase I ordered two large rugs for my small guest cottage when redecorating and the size was as specified and color exactly as shown in your catalogue and on line so coordinated perfectly with the newly painted and furnished rooms. The rugs are of nice quality, were easy to install and I took your advice and used rug pads so they are soft and comfortable underfoot. They tied the whole look together. Very pleased with my purchase. July 4, 2015
Rated 5 out of 5 by Attractive and practical I purchased this rug in black and have it in my laundry room with white beadboard on the walls. Looks great, lays flat and really helps to trap the outdoor mess that my Golden Retriever tracks in from the yard! Would definitely recommend. July 4, 2015
Rated 5 out of 5 by Great rug! I wanted something to go in my foyer that was practical but also looked good. This rug is all that. July 4, 2015
Rated 5 out of 5 by Very Nice Love the design, material seems nice, color very nice and looks as shown. July 11, 2015
Rated 5 out of 5 by Stylish and beautiful. I ordered two of the Tricia Trellis Indoor/Outdoor for my kitchen. I couldn't be happier. They're beautiful and stylish. I highly recommend them. July 11, 2015
Rated 5 out of 5 by Great rug! I absolutely love this rug! It is very durable and really dresses up my deck. Good price too! July 12, 2015
Rated 5 out of 5 by Gives a great, light summer look to my front hall It is beautiful and very easy to care for. As with everything that I have purchased from Ballard, the quality is terrific. July 19, 2015
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