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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 82 reviewers.
Rated 5 out of 5 by Good quality and design Rug placed over a high traffic area on my hardwood kitchen floor. Purchased the rug in black, looks great in my almost all white kitchen. Love Ballard for quality of goods and wonderful service. October 6, 2016
Rated 5 out of 5 by Love this rug Very happy with the quality of this rug. Ordered 2 for our mudroom and the product is high quality. I had 2 Ballard indoor/outdoor rugs for 6 years that I replaced with these new ones. The old ones were in great condition, just ready for a change. September 25, 2016
Rated 5 out of 5 by Great quality, good looking. I purchased the Tricia Trellis rugs for my kitchen in black and white. It looks great with my white cabinetry! The price was fantastic, great quality, doesn't show any crumbs, which my last rug did. I highly recommend this rug. Also, it was shipped in a matter of days, that's service. August 12, 2016
Rated 5 out of 5 by So happy I ordered these rugs! The rugs look even better than I anticipated! I ordered 3 for my deck and get so many compliments. The quality is great and the pattern is perfect! August 12, 2016
Rated 5 out of 5 by Beautiful on my deck!!! I bought this area rug for my screened in porch and it looks great! The black is muted which I like. (Somewhat a "distressed" black). Seems to be very well made and came in timely matter. I bought the rug pad which probably wasn't necessary with the wood floors as they are not slick. However, I'm glad I added the pad....makes it softer to walk on! I am very happy with the rug & highly recommend! July 29, 2016
Rated 5 out of 5 by Great buy Highly recommend this rug that looks terrific on our covered patio. July 28, 2016
Rated 4 out of 5 by Looks great Purchased mocha; color in person is very close to photo. Needed a rug for dining room that would withstand frequent spills from two young children, so indoor/outdoor durability and cleanability essential. Cleans up very well with damp cloth, can vacuum or sweep the bigger stuff. Slight bend after being unrolled, settled completely in about a week. July 27, 2016
Rated 5 out of 5 by Highly recommended! I've bought several of these rugs over the years. With 3 dogs, kids & grandkids, they are the best. Just take them outside and hose them off every Spring. July 23, 2016
Rated 5 out of 5 by Excellent accent rug to layer on top of wall to wall carpet as it does not move or slide. Fits perfectly as an accent rug in guest bedroom to anchor bed and dressers. Used without a pad on top of carpet, there is minimum movement. Excellent quality, classic design, and easy to maintain. Would purchase again. Thank you, Ballard! July 21, 2016
Rated 5 out of 5 by Love the color and design. I have this rug in a runner, too, in my laundry room. Now this one is for my lanai. July 17, 2016
Rated 5 out of 5 by Great rug for doorway! I have bought too many rugs in the past for my inside my doors and they never last. But my sister in law bought one of these and after she had it a year, and it looked brand new still, I decided to get one. Now I have one at all 3 of my doors and I couldn't be happier. They are so easy to wash, I have only had to vacuum and spot clean, but I know that if it gets dirty enough, I can take it outside and hose it off. Great product and definitely worth the money. July 15, 2016
Rated 5 out of 5 by Great Look I have this rug in the center of a large kitchen between my refrigerator and sink and it is great looking. It also cleans up well if there is an accidental spill. It is a show stopper and does not look like an outdoor rug. July 15, 2016
Rated 5 out of 5 by The color is just as shown. I'm very pleased with the rug. It is just the right size and seems like it will be easy to maintain. It was delivered right in time. July 14, 2016
Rated 5 out of 5 by Love this on my outdoor patio The rug looks great on our back deck. I have an outdoor table and chairs over it and we live on the water so it's super cute and coastal looking. July 7, 2016
Rated 5 out of 5 by Just as I expected! The rug I ordered came just as expected and reviewed by others. Good quality, color matched online view well, price great! July 1, 2016
Rated 5 out of 5 by My second rug like this It rolled out and flattened in a day. I pile heavy books on top to speed the process. I love the look and how the rug wears. Perfect on either side of a door! June 27, 2016
Rated 5 out of 5 by Buying Another as Spare Love this rug so much, we are getting another as a spare. The Mineral color is superb, soft subtle spa color that blends nicely with everything else we have going on out on our lanai. We do have rug pad underneath, which makes a big difference. One of our cats had a furball on the carpet today, the first on the new carpet. Cleaned up beautifully, which the prior rug did not do. May 9, 2016
Rated 5 out of 5 by Love this rug! Purchased the gray rug for our kitchen. This rug is perfect for such a high traffic area. May 3, 2016
Rated 5 out of 5 by I have been very pleased with this rug. I chose this rug because of the excellent reviews from customers who had tried it. It came in the size I needed to fit a small area in my back entry. It looks very nice and is very durable for the traffic it gets daily. April 15, 2016
Rated 5 out of 5 by Perfect for a kitchen and high-traffic areas. Wanted a runner for my kitchen that was both durable and adds beauty to our home. This runner is perfect; looks great and holds up to a high traffic area. Even better when we were informed that it could be for both indoor and outdoor use! March 31, 2016
Rated 5 out of 5 by Great rug I bought this rug in gray for my breakfast room. The color is really pretty with the wood floor. It does not show dog hair! You could really see the dog hair on the old rug. I bought the anti-slip stripping on a roll locally and put around the edges. It does not slip. I have the larger size rug under the table and the runner to match in the same room. No slipping with the anti-slip strips. We didn't want wool because of the shedding that some wool rugs have. It's easy to vacuum. Would recommend. January 20, 2016
Rated 5 out of 5 by Great quality ABSOLUTELY love this rug! I purchased it in gray to place under my kitchen table and it is perfect. I love the color and impressed with the quality. It is also so easy to clean. Would buy another one in a minute! January 4, 2016
Rated 5 out of 5 by Beautiful Rug So very pleased with this rug. It looks better than online! December 7, 2015
Rated 5 out of 5 by Love this rug! This rug is perfect for my den. It is modern and stylish as well as durable. Using a rug pad underneath so it feels fine. December 3, 2015
Rated 5 out of 5 by excellent product The rug is the best I have owned. It looks as new now as when I put it down 6 months ago. It does not stain, easy to wipe up and clean. I use it by my sink and stove that gets a lot of traffic and spills and am totally impressed with it durability. October 27, 2015
Rated 5 out of 5 by Beautiful Rug for Indoor/Outdoor Use I purchased 2 of these rugs to put in our basement. Just in case it gets damp down there I wanted rugs that could hold up to moisture. These are beautiful and work great underneath our clothes drying racks in the basement. October 26, 2015
Rated 5 out of 5 by Durable, attractive, Versatile I ordered this rug in Mineral, 8 x 10, and the color works with blues and greens and beyond. It is durable and has the look of a more expensive rug. I also ordered it in 3 x 5 for my foyer and it still looks new. I Love It! October 25, 2015
Rated 5 out of 5 by Nice quality The rug looks good, has nice quality for the money and the colors are just like I expected. A good choice for me! October 24, 2015
Rated 5 out of 5 by Great price for a great rug! I bought this rug for my back porch, but it is currently in my dining room. The quality and look of this rug exceeded my expectations and the price is great for a rug this size (8x10). I plan on buying more rugs from Ballard after this purchase! September 8, 2015
Rated 5 out of 5 by The rug has added a feeling of completeness to a small patio. The rug pulls together the various seating options into a room like setting, making the whole seem more appealing and comfortable. August 20, 2015
  • 2016-10-30 T09:06:11.395-05:00
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