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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Tricia Trellis Indoor/Outdoor Rug 4.8 5 16 16
Tricia Trellis Indoor/Outdoor rug A very good quality carpet for the price. I have had the Monterey carpet, similar to the Tricia Trellis for 3 years, in a high traffic area and it shows no sign of wear. August 21, 2014
Very satisfied I purchased this rug to use indoors in front of my patio door. I love it! I ordered black because I just remodeled my kitchen with deep sage green walls and black granite counter tops. I am considering ordering a larger one for my foyer. It is easy to clean and vacuum. July 21, 2014
great rug Purchased this rug to go in our kitchen between sink area and island. I am very happy with it. We did need to purchase a rug pad to keep it from sliding. It was pretty tightly rolled but smoothed out nicely quickly. It is soft to walk on. Going to purchase another for our hall. June 9, 2014
Beautiful rug I love this rug. Not only is it attractive, it is kind to your feet and water will not penetrate. June 7, 2014
This rug has a great design. I am so very pleased with this rug. I put it in a hallway that goes to the garage so the fact that it is easy to clean was important. My walls are painted lenox tan and I have a gallary wall with pictures framed in black. The black, tan design looks so good on my hardwood floors. The rug just added a perfect finishing touch. So happy! May 21, 2014
Beautiful Rug We love outdoor rugs and have bought many over the years. They usually wear like "iron" and are a nice addition underfoot outdoors. We bought the 7.9" version in mineral. It looks beautiful on our small lanai/patio. The real test will come when it gets repeatedly subjected to FL's intense sunshine. If it lasts a year or two we'll be happy. The "mineral" color matches other adjacent indoor accessories we have in a color called "sea-foam". It's a blue/green shade. This looks as though it was custom made to match. May 10, 2014
Awesome Rugs Just received my second set of Ballard Outdoor Carpets. My last ones lasted 4 yrs. Two years on each side. My new ones are in mineral color 3 different sizes 7X10, 5.3X7.7 and 2.7X4.11. Love them, they rolled out flat and look great with my colors of mineral, celadon green and light orange. Thank you for a great product and service. May 4, 2014
Great addition to the decor We bought two of these rugs. One is in the dining room, in front of the sliding doors. It is a great touch that matches the DR decor. the second one is in the kitchen in front of the sink, protecting our hardwood floor. The patterns help to cover any small spots. They are easy to vacuum and clean. I did put a non-skid pad under both of them to keep them from sliding. Highly recommended. Just another super product from Ballard Designs.. April 30, 2014
Solid purchase This rug is great and it matches what's displayed on the website. The dimensions didn't exactly match, but was close enough (a couple inches). April 29, 2014
Beautiful Color The taupe color rug is beautiful in my foyer. My only wish is that there was a rug pad already on it. Because it is lightweight it sometimes slips, even with a separate rug pad. April 24, 2014
Trellis Rug Product quality is fine. The sizes to choose from unfortunately did not fit my space very well. I chose one that is too small for the space... next size up would have been too big. April 16, 2014
LOVE THIS RUG The love the color of this and it wipes clean easily. I bought the spa blue color and it's in the aqua family. April 9, 2014
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Product:RW247-Tricia Trellis Indoor/Outdoor Rug
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