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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Triana Rug 3.9 5 8 8
Beautiful! i wanted a small round rug for my breakfast nook and this one is perfect (4"round) and it is lovely. the colors are well defined and subtle and the splash of the deep brick red is fantastic with my gold and yellow walls in the room. I can't tell you how comfortable it is. it is nicely finished on the back as well. the packaging was fine and no damage to the rug. I can see using in a bathroom or front hall or beside a bed if desired. i read reviews before buying and while others were not pleased with the colors, i was so pleased. i own and have owned many orientals of various types i've purchased all over the world and this one is a classic colorwise. The pattern is lovely and will suit any place i choose to use. The grays, golds and tans are great and make it pretty neutral but that being said, it also makes it classic as mentioned. I think you will enjoy this one very much. the ballard quality is definitely present. February 28, 2013
Colors not like what appears on website I bought this rug in 4ft round and 12ft runner for front hallway. When it arrived (much sooner than expected) I was very disappointed with the coloring. I agree with the other comments that it is much less vivid than the photo on the website and appears very "muddy" with a lot less contrast. The background color which appears to be a light beige/creme on the website is actually a darker grey/brown color. We will sadly be promptly returning both rugs. February 12, 2013
Not as pictured When my rug came I was disappointed. Did not have the rich hues as pictured. For a while I thought I got the wrong rug. Was promptly returned. November 12, 2012
I love my Triana rug!! I am thrilled with my Triana rug runner. I was pleasantly surprised when it arrived earlier than I had expected. The colors are gorgeous and very true to the colors pictured on-line. It is very thick and luxurious, and I feel it was definitely worth its price! March 24, 2012
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Product:RR618-Triana Rug