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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tri Fold Vanity Mirror 4.7 5 6 6
Serious defect, but Great looking mirror WARNING!! While the trifold mirror is as described and attractive, the screws at the bottom are rough and scratch any flat surface you lay it on in seconds. I placed it on a Corian vanity top that I have had for about 10 years with NO scratches, and just by placing it on the vanity and moving it around to adjust, deep scratches appear. So, if you choose to purchase this product, make sure you place pads or somthing under the entire mirror or you will seriously damage the tabletop surface. August 23, 2014
Excellent quality, gorgeous This mirror is everything I hoped it would be. It's sturdy, just as pictured, and what I particularly like is the black felt/velvet backing that finishes it beautifully. I highly recommend it. March 29, 2014
Charming This mirror is really beautiful and quite functional in that you can see your face and hair from different angles. Very well done in antique brass reminiscent of the past. I will tell you that unless your vanity is high enough, the mirror isn't tall enough for tabletop. I had to hang to get the proper height. However, I would purchase it all over again due to it's functionality and beauty. March 2, 2014
Lovely accessory The tri-fold mirror works well for a table-top setting but since it sits directly on the desk or vanity top, the seat needs to be low enough for comfortable viewing by adult users (it can also be wall-mounted with included chain). Ballard replaced an original order that arrived shattered but the way in which it is packed allows too much weight on the mirrored surfaces without sufficient padding. In other words packing design probably needs to be re-thought. July 7, 2013
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Product:WM888-Tri Fold Vanity Mirror
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