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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 65 reviewers.
Rated 5 out of 5 by Perfect for a shore home! Overall had a great experience with Ballard -- the sample gave me a great sense of the final product, including the bind on the edges. Easy to order and super professional, easy to schedule final delivery. I'm really happy with my purchase; looks great and will wear well in my house by the beach. October 17, 2016
Rated 5 out of 5 by The perfect rug! I'd been looking at this rug for months, going back and forth on whether or not to to get it for my family room. I was very hesitant to order it because I was concerned about the color (didn't want it to be too matchy matchy with my natural furniture tones, or for the pattern to be to overpowering). I finally pulled the trigger and made the purchase--and boy am I pleased! This rug is absolutely beautiful in my family room!!! The color and pattern ended up being just what the room needed to tie the design together. It has a nice low pile, with a finished edge; And while its a tad rough to the touch (like most natural rugs), it is still comfortable enough for my 2-year-old to play on. This is definitely one of the best Ballard purchases I have ever made. October 16, 2016
Rated 5 out of 5 by Nailed it! Purchased two for my kitchen. Originally was looking for something a little more unique than a typical sisal, however these are not just a typical sisal. They are definitely a cut above and you can tell! We have 4 kids, a dog and two cats (not declawed) and these are great. They are fine for barefeet and do not leave little sisal pieces on floor - both were concerns of mine prior to purchasing. Back is lined/rubberized and we do not use rug pads and they do not move on our hardwood floors. The pattern is just enough to add a touch of interest without overpowering any decor. October 11, 2016
Rated 5 out of 5 by Pretty, versatile Very nice rug. The subtle diamond pattern makes it look a bit fancier than most natural fiber rugs. It doesn't look out of place in the hall next to a formal living room. It's not soft, but feels fine under bare feet. No problems with shedding. September 22, 2016
  • 2016-10-26 T08:38:32.565-05:00
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Product:RN001-Trellis Sisal Rug

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