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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Trellis Sisal Rug 4.6 5 44 44
Love this rug! I have a 3x5' at my front door and even my neighbor (who is a decorator) comments on it. The prettiest sisal. I need this in a bigger size than 8' x 10'!! Please offer this rug in a larger size. December 21, 2014
Great This rug was exactly what I wanted.. Only suggestion to make it better is to offer a larger 9x12 size. I ordered a second one. November 30, 2014
I love this rug This rug is exactly like it is pictured. Not soft, but not too scratchy. I don't know why I waited so long to order it. I just love it. November 26, 2014
3 x 8' rug is NOT 3 x 8' (it's actually 2' 6" x 8') I searched high and low and even used a decorator to find this "3 x 8' " rug. Once I got it in my mudroom, I thought that's too narrow! First I thought it was that I ordered the wrong size. But then I took out a tape measure and it's 30" wide. Then I see on the packaging "Ballard item # RN001 3 x 8 trellis sisal rug 2' 6" x 8'." And I check my email "TRELLIS SISAL RUG NATURAL 2.6X8 (RN001 NAT 3X8)" So even Ballard is calling this rug 3 x 8 AND 2' 6" x 8'. Confusing and unfortunate because now I have to return and keep searching. I did read the reviews that it is very scratchy. I do find it a bit annoying; I was okay bare feet but sitting on it to put on shoes with my 1.5 and 3.5 year old boys is uncomfortable on thighs even through my jeans. If the size were right, I'd probably live with it. But since it's too small, I'll try to find one with less scratch. I gave this rug 3 stars because it is a nice quality rug but it's a little too scratchy and the sizing being wrong is a problem! I hope Ballard fixes this problem!! October 23, 2014
  • 2015-03-28T08:40:01.124-05:00
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Product:RN001-Trellis Sisal Rug

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