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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 53 reviewers.
Rated 5 out of 5 by Great looking rug! I bought this runner for my kitchen because it's a natural fiber (I like that look) and it's on the wider side size wise for a runner. I love that it has the rubber backing, though I did buy a pad for it, I haven't needed to use it yet. It's super good-looking and fits the space perfectly! August 29, 2015
Rated 4 out of 5 by Was what we were looking for! Two door mats of very fine quality. Color and weave are very nice. Looks as if it they can take a beating from a good deal of foot traffic. Would recommend them for entry ways, family rooms, other thresholds. August 28, 2015
Rated 5 out of 5 by Beautiful rug! I was very nervous about ordering this rug. Pictures sometimes don't give a true representation of a product. But I read the reviews and decided to take a chance. I am so glad I did! It is everything I wanted and expected. I ordered the 8x10 for my sunroom and it was the perfect finishing touch. The natural color doesn't compete with other colors and the design provides a nice texture for the room. I can't imagine it not working in a variety of decorating styles. August 5, 2015
Rated 5 out of 5 by Great Rug! I just received this rug in the runner (3X8 size) and I love it! The neutral color and the trellis design looks very nice. It is a low profile rug which is good so the hallway doors do not get caught and easy to open and close. June 12, 2015
Rated 5 out of 5 by Beautiful rug This rug is excellent quality and look beautiful in my hallway. I would highly recommend it for any room in the home. March 29, 2015
Rated 5 out of 5 by Love this rug! I have a 3x5' at my front door and even my neighbor (who is a decorator) comments on it. The prettiest sisal. I need this in a bigger size than 8' x 10'!! Please offer this rug in a larger size. December 21, 2014
Rated 5 out of 5 by Great This rug was exactly what I wanted.. Only suggestion to make it better is to offer a larger 9x12 size. I ordered a second one. November 30, 2014
Rated 5 out of 5 by I love this rug This rug is exactly like it is pictured. Not soft, but not too scratchy. I don't know why I waited so long to order it. I just love it. November 26, 2014
Rated 3 out of 5 by 3 x 8' rug is NOT 3 x 8' (it's actually 2' 6" x 8') I searched high and low and even used a decorator to find this "3 x 8' " rug. Once I got it in my mudroom, I thought that's too narrow! First I thought it was that I ordered the wrong size. But then I took out a tape measure and it's 30" wide. Then I see on the packaging "Ballard item # RN001 3 x 8 trellis sisal rug 2' 6" x 8'." And I check my email "TRELLIS SISAL RUG NATURAL 2.6X8 (RN001 NAT 3X8)" So even Ballard is calling this rug 3 x 8 AND 2' 6" x 8'. Confusing and unfortunate because now I have to return and keep searching. I did read the reviews that it is very scratchy. I do find it a bit annoying; I was okay bare feet but sitting on it to put on shoes with my 1.5 and 3.5 year old boys is uncomfortable on thighs even through my jeans. If the size were right, I'd probably live with it. But since it's too small, I'll try to find one with less scratch. I gave this rug 3 stars because it is a nice quality rug but it's a little too scratchy and the sizing being wrong is a problem! I hope Ballard fixes this problem!! October 23, 2014
Rated 5 out of 5 by OMG!!! I can only sum up in one word....PERFECT. And being a VIRGO that's a hard feat. When I unwrapped it, which was no easy task because of the weight, I knew right away that the quality would surpass ANYTHING I had been shopping for in the weeks prior. I love it and will be ordering another for my bathroom. It looks SUPERB in my entry way.....Thank you Ballard. Your store continues to make my house BEAUTIFUL! April 14, 2014
Rated 5 out of 5 by Just received it and it's truly beautiful! I am thrilled so far in all respects but I was not expecting the rug to look so beautiful. I will order more soon! Merry Christmas to me. December 18, 2013
Rated 5 out of 5 by Excellent! Love this rug! I have seen similar styles in Architectural Digest and in designer showrooms, so I was happy to see Ballard carry this rug. Beautiful design and material -- the rug looks more expensive than its price tag. Not too scratchy on your feet, either. All around quality rug. Thank you, Ballard! December 13, 2013
Rated 5 out of 5 by Great Looking Rug I stalked this rug for about a year before I finally saw a sale and snapped it up. Love it! It looks very high-end and works perfectly in my dining room. The sisal is very durable and doesn't stain easily. It looks very much like a Stark rug of a similar design, but is much more affordable. I'm waiting for another sale to purchase another one for my living room. December 13, 2013
Rated 5 out of 5 by Excellent I had my eye on this rug for months... and could not find a similar design for the price and quality. Very happy with my purchase. The rug is excellent. High-quality and not too scratchy on the feet. The design fits my style and home decor perfectly. Thank you, Ballard! November 22, 2013
Rated 5 out of 5 by excellent rug Great for doorways. Good quality product. Trellis design adds a little more interest than traditional sisal rugs. November 22, 2013
Rated 5 out of 5 by LOVE this rug! I purchased this rug to put inside my back door. I love the pattern, it's well made & has a rubber backing to prevent it from moving around. November 21, 2013
Rated 5 out of 5 by Love it! I have had my eye on this rug for a few months. When there was a 20% off sale I ordered it. It is exactly what I wanted. Great quality and looks wonderful under my dining room table. November 17, 2013
Rated 5 out of 5 by Impressive Rug I made the right choice. The rug enhances the dinette. When the flooring is updated it will look even better. November 16, 2013
Rated 5 out of 5 by Just ordered my second one. I continue to receive compliments all of the time. August 19, 2013
Rated 5 out of 5 by BEAUTIFUL! This rug is perfect. Beautiful and really well made. I've been looking for a rug for my kitchen for a while now. I needed something durable, easily cleaned, comfortable, pretty, affordable and the right size and this rug checked all those boxes. The latex backing is wonderful. Doesn't shift at all and happy I didn't have to use non-skid sheets like I have to use on other rugs. Equally impressive was the service. Received emails when my order was processed, shipped and received. The rug also came with a durable plastic bag for storing it whenever we move - will I use it? I don't know, but I liked the thoughtfulness! I will be ordering from this website again for sure. August 17, 2013
Rated 5 out of 5 by Great Looking Rug! I debated for quite a while before purchasing this rug but I am so glad I finally bought it. It looks so good in my den - which is on the small side and the rug helps make it look larger. I have had no problems with shedding and don't find it any rougher than other seagrass or sisal rugs I have owned. The rug rolled out flat from the beginning and I haven't had any issues with it curling up or not lying flat. August 15, 2013
Rated 5 out of 5 by trellis sisal rug I have had this area rug for about 3 weeks now and love it! It fits perfectly with my decor and the color is perfect. The only complaint I have, is that it took two months to receive the sample and another two months for the carpet... But it was worth the wait! August 15, 2013
Rated 5 out of 5 by Exceptional quality rug! I can`t tell you enough how much I love this rug. The quality is outstanding, and I love the subtle trellis pattern woven into the rug. I ordered another one to go under my craft table, and this one was for my foyer. You won`t be disappointed in these rugs! August 11, 2013
Rated 5 out of 5 by Happy, happy, happy! Great rug, especially for the price. Looks really nice - just the look I wanted. June 12, 2013
Rated 5 out of 5 by Excellent Rug! This rug is exactly what I was looking for- I ordered 2. It's a very stylish rug, comfortable enough to walk on with bare feet, fits perfectly in my entryways, and I can easily open the doors with room to spare (as the rug is 1/2 in. thick at most...I'm not currently looking at one). When they first arrived I unrolled them and placed some heavy books over the ends and left them for several days to flatten out. I also have two large dogs (70 lbs) and they love to lay on them- hasn't ruined them one bit! I have not seem their toe nails catch on the rug either! The rugs did not shed, as others had complained about. I am completely satisfied with this rug and they are well worth the money! April 17, 2013
Rated 5 out of 5 by Natural Fiber Rug With a Twist Love this rug! I wanted something a little different for my family room than the standard sisal or seagrass rug and this one did the trick. The diamond pattern design makes it more interesting and won't show wear. March 24, 2013
Rated 5 out of 5 by Beautiful! I love this rug and bought two sizes for my home. It looks very expensive with the diamond pattern. Very happy with my purchase. March 22, 2013
Rated 5 out of 5 by Love these rugs! These rugs were so affordable, but look like a million dollars. I highly recommend them. Can't imagine a decor that they wouldn't work in. March 22, 2013
Rated 5 out of 5 by Love this rug! I love this rug! Great quality, and looks so nice in my living room. It is not soft, but didn't expect it to be, doesn't feel bad when walking on it with bare feet. Checked it out at the Ballards store before purchasing online. Very happy with my purchase. February 18, 2013
Rated 5 out of 5 by This rug is well made and looks rich and substantial. Overall I rate this rug a 10 out of 10... Excellent price for a great product.... Neutral color and have already gotten several compliments on my Trellis Sisal rugs... I have bought 3 of them. Looks custom made too! Thanks for a great worthy product Ballard Designs. February 7, 2013
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Product:RN001-Trellis Sisal Rug

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