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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Travelers Wicker Chest - Large 4.7 5 29 29
Long-term storage Looks great, but best for long-term storage as it has a difficult, 3-step process to open. Unbuckle strap, move iron one way, then the other to unlatch. The strap is so tight, I can't get it back to first notch. Looks bad. See photo. August 2, 2012
Stylish and a lot of storage This chest is large enough to be very useful as storage, and stylish enough to accent any room. Really well constructed too. My biggest criticism is the way they attached the leather strap in the manufacturing process. It is buckled to it's tightest setting, and then attached as tightly as possible to ship with the top strapped closed. The only way to open the chest is to unbuckle that strap, but it's impossible to do without cutting the buckle hole. They really need to fix that... it forced you to damage the strap before you can use the product. But once you get it open, it's great. Fast shipping too! February 10, 2013
Great storage basket I purchased this basket to store coats and other kids' items in our front hall. I love the design and how sturdy it is. It looks great in the room. Like other reviewers, I don't use (and think the basket would be better off without) the leather strap over the top. It makes it hard to get quick access to what's inside. While I feel it is a bit expensive, I love its great storage capacity. July 1, 2012
Sturdy, high quality, wicker chest I am very pleased with my purchase of this wicker chest. It is a nice accent piece to my guest bedroom, and it is large and holds a lot of quilts and blankets. There is a wooden frame inside, and it is a sturdy, high quality, wicker chest. As other views have mentioned, the belt comes on the tightest setting which is annoying. Once we got that open though, we keep it on the next to tightest setting, and it looks and works fine. I definitely would recommend this product to others. August 26, 2013
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Product:MI431-Travelers Wicker Chest