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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Toulouse Tall Bookcase 3 5 4 4
Looks nice, but difficult assembly, poor quality control in manufacturing I waited for delivery with great anticipation so I could use this piece in my home office to organize all of my stationery and files in one place. The delivery crew was great and brought the box around the house to the area outside our office door so it would be easier to bring in the pieces without carrying them all through the house. The item was well wrapped and we received it in good condition. My son was there to help me, so the two person assembly was not an issue. What was an issue was that we needed a driver/drill to get the screws into the shelves, and none of the pre-drilled holes were in the right place. So, before we could assemble the piece, we had to take a trip to the hardware store to buy a power driver/drill. When we got back, we followed the instructions, but found that attaching the X-supports first, as indicated, was cumbersome at best because when you turn the shelving unit on its side for step 2, one of the assemblers has to hold the top shelf steady so that the X-supports don't bend under the shelf's weight, which is substantial. Also, one of the iron eyelets for the center shelf was missing, so it is only completely anchored on one side. Truthfully, my son wanted me to return it for one that was properly made, but we had already done so much unwrapping I couldn't see how we'd get it all back into the original package, so we made do with what we got. In the end, it feels sturdy and looks beautiful, but I feel that the item description should disclose that you will need power tools to assemble the unit. I would have made sure I'd gotten what I'd need before it arrived. I also think the manufacturer should do a better job of inspecting the unit before it is packed to ensure that all of the eyelets are properly welded in place and the pre-drilled screw holes line up with the eyelets. September 7, 2014
Screw holes don't line up The bookcase feels solid and substantial, but the pre-drilled screw holes on the top and bottom shelves do not line up, so I need to drill them myself, which is a pain. Also, I noticed some of the brackets are bent, making it difficult to put screws in securely. Overall, for as costly as this bookcase is, I would have expected better attention to details. September 5, 2014
You have got to be kidding! I just received the shipment of this bookcase. No where in the catalogue nor easily identifiable on the site does it say that it needs assembly. I'm okay with a little assembly but this requires "2 OR MORE PERSONS ARE REQUIRED FOR ASSEMBLY". There are dozens of little pieces wrapped up and awaiting an army of people to assemble. I just called to have the thing shipped back. I'm not going to bother. It's too bad. I have purchased many things from Ballard over the years. Ballard used to be okay but with all relationships sometimes it just has to end. I just wish I didn't have to have their poorly designed and poorly presented product sitting around my house for the next three weeks while I wait for the shipping company to come get it. The customer service young woman was lovely. She sounded as if she hears complaints similar to mine a lot. August 15, 2014
Beautiful It took me forever to find a bookshelf with these dimensions, and it was worth the wait. This is a beautiful piece and very easy to put together by myself. The shelves are nice and thick with nice molding details. The rails are beautiful, too. Perfection! June 24, 2014
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Product:MV314-Toulouse Tall Bookcase
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