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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Toulouse Tall Bookcase 3.3 5 7 7
Great style and quality. I simply love this bookcase. It's stylish, solid and smart. Just perfect to display my collection of pottery and cake stands. While it's true that you'll need a drill to complete the assembly, I did manage to put it together myself....although two or more people would have been helpful while installing the X support. I would recommend this bookcase and, in fact, I'm considering buying one of the companion pieces to go with it. October 6, 2014
Difficult assembly, poor quality control I should have read other reviews before purchasing this bookcase. Although it looks beautiful, we had the hardest time putting this heavy piece together (though I've ordered plenty of furniture online and have had lots of experience with furniture assembly). The screw holes were all in the wrong places. We had to resort to a power drill. Even then, when the bookcase was eventually put upright, the front- and back- holes for the metal rails did not line up properly. Luckily the side rails will not impact the bookcase structurally. Like most other customers, we found it too big and heavy to return and decided to live with it. For the most part, you can't tell it's poorly put together if you don't look too closely. Still, I will not recommend this product. October 2, 2014
Beautiful Design for a fabulous price! Just what I was looking for. So several people have commented on how hard these are to put together. It is definitely a two person job! The box is VERY big and very heavy. The holes were not lined up - but, for the price what do you expect? My husband was able to pretty easily attach the shelves making new holes. This wasn't a big issue. For this price you are not going to find better looking shelves that are already assembled for you. Once they are assembled the finished product is very stylish and well constructed. September 20, 2014
Looks nice, but difficult assembly, poor quality control in manufacturing I waited for delivery with great anticipation so I could use this piece in my home office to organize all of my stationery and files in one place. The delivery crew was great and brought the box around the house to the area outside our office door so it would be easier to bring in the pieces without carrying them all through the house. The item was well wrapped and we received it in good condition. My son was there to help me, so the two person assembly was not an issue. What was an issue was that we needed a driver/drill to get the screws into the shelves, and none of the pre-drilled holes were in the right place. So, before we could assemble the piece, we had to take a trip to the hardware store to buy a power driver/drill. When we got back, we followed the instructions, but found that attaching the X-supports first, as indicated, was cumbersome at best because when you turn the shelving unit on its side for step 2, one of the assemblers has to hold the top shelf steady so that the X-supports don't bend under the shelf's weight, which is substantial. Also, one of the iron eyelets for the center shelf was missing, so it is only completely anchored on one side. Truthfully, my son wanted me to return it for one that was properly made, but we had already done so much unwrapping I couldn't see how we'd get it all back into the original package, so we made do with what we got. In the end, it feels sturdy and looks beautiful, but I feel that the item description should disclose that you will need power tools to assemble the unit. I would have made sure I'd gotten what I'd need before it arrived. I also think the manufacturer should do a better job of inspecting the unit before it is packed to ensure that all of the eyelets are properly welded in place and the pre-drilled screw holes line up with the eyelets. September 7, 2014
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Product:MV314-Toulouse Tall Bookcase
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