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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Toulouse Low Bookcase 3.8 5 4 4
This product was not what I have come to expect from Ballard I received the above bookcase and wanted to make the following comments. I have been waiting quite awhile for the delivery, so I was really excited to finally receive the package. Although I knew that there would be some assembly required, I had no idea that it would come in pieces with no assembly done at all. The package was a little beat up, but all in all, very tight when I brought it into the house. The assembly was very difficult and none of the pre-drilled holes lined up. If I did not have an automatic screw driver, I would never have been able to get it put together…please note, there was no screw driver included in the package. I did not even attempt to insert the screws in the lower shelf. Also, the shelf guards do not contribute anything to the piece as they are loose and ill-fitting. The most disappointing thing is that there seems to be "pock" marks on the top of the unit, kind of like the top shelf was impacted with some kind of tool. There are five to six of these. All in all, a very disappointing experience. I have ordered from Ballard for years and really expected better than this. The piece fits my space well, but if I didn't have to take it apart and repack it myself, I would definitely return it. November 7, 2014
Just what I needed Good materials, easy assembly, looks great in my living room! October 16, 2014
excellent product This bookcase has the qualities of much higher priced item. It's very attractive and sturdy. Looks beautiful as a bedside table. I can highly recommend it! A+ October 15, 2014
Beautiful piece This is a beautiful piece. It looks just as depicted. There are only two reasons why I give it four stars instead of five. The places where fasteners are to be placed in the shelves are not pre-drilled calling for quite a bit a strength on the assemblers part. Also, there are four bolts in the back which are longer than needed and may scratch the wall if bookcase placement isn't watched carefully. October 28, 2013
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Product:MV313-Toulouse Low Bookcase
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