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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Toulon Planter 3.3 5 15 15
absolutely gorgeous! These pots are beautiful as well as functional, and I must have both to be happy. I love the South of France, and these pots look remarkably like the french designs that I have seen before. They are beautiful, elegant in appearance and easy to use around the yard and patio. March 30, 2014
Fading I purchased two of the large off white planters and they looked great last year, but now are entirely too faded and do not look the same. Very disappointing. May 5, 2013
Good construction but color does not match We ordered another Toulon planter to replace one of a pair bought more than a year ago which fell apart. Unfortunately, the new one, though labeled "cream" like the original ones, does not come close to the same color. The new one is better constructed though we can't have them side by side now due to the color difference. June 23, 2013
Recommended with reservations Out of the four planters that I ordered (two large, two medium), one of the large ones was delivered broken. I exchanged it for another one and it arrived with a crack in the base. We went ahead and planted our flowers, however, within weeks the crack grew larger and the base broke off. I then order a replacement for that one. When its replacement arrived, it was a different shade than the other three. The two smaller planters are doing fine, but I've only had them for a couple of months. Overall, not a great experience. July 17, 2013
Beautiful for awhile I love the design and style of these planters...AND the lightness of them. Unfortunately they fade...My green ones are now a bluish green on one side from direct sun. And if you rub too hard to clean them the finish comes off...so beware...they don't stay beautiful for long. June 18, 2013
this planter is beautiful I hesitated to order this planter because of the cost and one of the reviews but decided it was too beautiful not to own. Within 3 days the planter had chipped and cracked along the base.The Customer Service dept was very good getting back to me about the return or exchange,but it still is a disappointment. June 11, 2013
The planters are now 3 months old and the base on the large planter has literally disintegrated. The planter is unusable, I purchased 1 large, 2 medium and 1 small planters to use on the deck of my pool. Upon arrival I noticed that the large planter was a different color from the others. Nevertheless, I liked the look of them and went ahead with planting and was careful to remove the drain plug. After 2 months I noticed mold on the deck under the large planter. I tried to move the planter to attend to the mold and found that the base of the planter had disintegrated causing the water to leak out resulting in mold. The base of the planter fell apart in my hands. I would NOT recommend this product. September 9, 2013
faded badly i bought four large gold urns and all 4 have badly faded, its too bad because i really liked them June 18, 2013
Colors don't match I had been thinking about purchasing these for months and finally pulled the trigger. I was so excited about and when they arrived the colors were a few shades off and the planters didn't match. Also I felt the paint job on them was sloppy. Also, I don't think they are worth the price of what they cost. Very disappointed..... September 20, 2013
These are impressive planters. These are beautiful planters. They are gorgeous flanking our front door. We have the cream color. It is the exact color shown in their photo. These are true quality planters. I highly recommend them. June 15, 2013
Overall very happy The pot is sturdy and well made. It is also an attractive green color. I am happy and very satisfied with my purchase. April 27, 2013
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