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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Toulon Planter 3.3 5 29 29
Poor Quality I have been a Ballard shopper for years, and this is the first time I have received a product I wish I had not ordered. I ordered two of the pots to flank my front door. They are not even close to being the same color, and the "antiquing" looks as if a child either scratched them with a razor blade or colored on them with a pencil. I am very disappointed. It is such a hassle to return something so big to the sender that I am going to keep them, but I am going to have to completely refinish them. I know I can do a better job than the maker, and I am nowhere near a professional at such things. I knew these were "iffy" because of other reviews, but I thought my products would be different. They are not. Ballard, I am disappointed in you! May 2, 2014
The white color yellows in outdoor heat The white colored toulon planters change in color with the outdoor heat and turn yellow in color. Very disappointed at this point with my purchase since I did pay a lot for these planters and purchased more two of them. June 12, 2014
Disappointed! I bought 4 large green pots, 4 middle size pots and 4 small pots. When I got them I was excited to see how perfect they looked with my patio furniture. They are only 2 seasons old and they have all cracked at the top or base of the pot and the paint is chipping off. After this season, I will need to throw them away. What a waste of money. It states that the product doesn't crack. Not so! I love the look and I am looking at the square pots wondering if they will do the same. Be careful with cracks and chips with the round pots. July 26, 2013
New and Improved! I've purchased a lot of these Toulon Planters over the years. I was quite impressed with the first couple that I bought and even wrote a very positive review. But subsequent orders all had serious problems: uneven coloring in the same planters--broken bases--bases that, due to production errors, didnt attach to the urns and more. I had to return a number of planters before finally just giving up. But I desperately needed a couple of planters and couldnt find anything I liked more than this design. So I decided to try these planters again. And, hooray, the design of the bases is totally different. They're all one piece (so no problems with the bases) and the coloring is much better. These were the small planters and I'm now trying to decide whether to chance my luck with the larger ones. But, in any event, I'm very happy with them. :) May 9, 2013
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Product:AO023-Toulon Planter