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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.1 out of 5 by 43 reviewers.
Rated 1 out of 5 by Beautiful, but not for outdoors I purchased 3 of these planters. They are beautiful. They are not meant for use outdoors. The planters I purchased faded and cracked the first season. These planters are for indoor use only. Avoid placing them in the sun or they will fade. May 27, 2016
Rated 5 out of 5 by beautiful style, need more color selection I purchased these pots a couple weeks ago, so I haven't had them for long, but when I was searching for new planterss and found these, I really loved the style and the fact that they come in different sizes. I got the small size which is perfect for my front steps. The color, however, wasn't a match at all. I got the spa hoping for a nice contrast between flowers and planter color, but when they arrived and I placed them on the steps, it was a total clash. Rather than returning them, I painted them to match my shutters. It took all day but I love the result! Once painted, I took one to our nursery and put it against a variety of bright begonias. The orange kind was the winner. I have gotten compliments from all neighbors and visitors! Let's hope my paint job holds for a long time. In the meantime, I hope that BD will offer these in a bigger variety of colors. April 7, 2016
Rated 2 out of 5 by Poor Performance I have to agree with other reviewers. At this price point, the durability of these planters is poor and not worth the cost. Although beautiful, the coating chipped and cracked almost immediately under very moderate use. Once damaged, water entered behind the coating and the product rapidly deteriorated. These planters would probably work indoors as decorative items but are not suitable for outdoor use where water, weather and actual plants are involved. April 4, 2016
Rated 1 out of 5 by Product Defective - cracking - Do not Buy Although, I love Ballard Designs and the design of the Toulon Planter, after 2 years, it starting cracking around the rim. I was shocked when the planter was moved on the deck to find a 5 inch crack in the back of this planter. I bought this product to avoid cracking and breakage from ceramic pots. Im completely disappointed and would not buy this type of material again. When I called customer service, they were very nice but said the warranty had expired. I should have called earlier if only I had known. March 28, 2016
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Product:AO023-Toulon Planters

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