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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Rated 4.8 out of 5 by 13 reviewers.
Rated 4 out of 5 by Nice The planter was well represented in the photo. It is quite sturdy & my tree is 7ft tall. Only thing I would recommend to Ballard is an additional color choice. I am very pleased w/my purchase & I'm so looking forward to the "new look" for the tree this year. Elevating the tree w/such a beautiful accent will be such a change for the room! November 20, 2015
Rated 5 out of 5 by Exactly What I Wanted I've wanted this for the past 2 years, but found it difficult to justify the price. After struggling last year to come up with my own version, I finally bit the bullet and ordered it this past Saturday. It's arrived within 3 business days, so I am extremely happy and impressed with Ballard Designs. I'm thrilled with my purchase and can't wait to use it! This urn will add height and elegance to my $40 tree. I was able to make my tree look beautiful and expensive last year, but with this urn as my base, it will look even better this year. Plus, I can use it for years, unlike my Christmas tree which I'll be happy with if it makes it through one more year. It's also the perfect neutral shade of cream, and would look beautiful with almost any color scheme. October 21, 2015
Rated 5 out of 5 by Beautiful to look at and use. This is my second one. When I gave our tree to my daughter,s family, they thought the stand came with it and before I knew it the stand was up. I have been saving to get one for me. It makes our smaller, 7 foot tree look taller, with class. It is light weight enough so that I can manage it. My first purchase was at a clearance price, but the stand is so gorgeous that I was willing to pay more. October 10, 2015
Rated 5 out of 5 by Great purchase Placed it by my front door with ferns in it until Christmas than I will put my Christmas tree in it. Can't wait until I decorate it. I know it will be lovely. October 4, 2015
  • 2015-11-27 T13:27:17.852-06:00
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Product:HC804-Toulon Christmas Tree Urn

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