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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 7 reviewers.
Rated 5 out of 5 by Beautiful well made chair - problem with cushions I am very pleased with the two Toulon chairs I ordered. They are very well made and the rush bottom is beautiful. However, the center stripes of both seat cushions are off and do not match the center stripes of the back cushions. I did call Ballard and am pleased with the plan they offered for exchanging the seat cushions. They are requesting a supervisor inspect the seat cushion striping before shipping and will have the seat cushions I am returning boxed and picked up at time of delivery of new seat cushions. My "excellent" rating is based on my trust that my problem will be resolved to my satisfaction. My advice to anyone ordering the striped cushions would be to request they make sure the stripes are centered before shipping. April 2, 2016
Rated 3 out of 5 by Mixed Reviews I recently purchased and received the Toulon Chair and Footstool plus an extra Toulon Chair. The chairs themselves are great. Their look is perfect for the space I ordered them for and they seem well made. They also arrived promptly and were packed very well. However, the cushions are a major disappointment. The seat cushions are very dense foam, making them uncomfortable. Also, one of the selling features that I bought them for was that the covers could be removed for washing. That will probably be the case for the bottom cushions, but the back cushions are just densely packed, but loose cushion batting. I would never attempt to pull it all out to wash the covers and then try and repack the covers. As a result I am going to have to find and purchase fabric and make new covers for all the cushions so they match and can be laundered as needed. Big disappointment since these chairs were not inexpensive and now I'll be spending more for them. September 13, 2015
Rated 2 out of 5 by Chair Frame is Great - Cushion is Awful This chair frame is beautiful and well made however, I'm going to have to have cushions custom made if someone ever plans to sit in them. They are too thick and too hard (especially the back cushion). If you plan to just look at these chairs, go for it! It seemed like a well priced item but after this additional expense, I'm not pleased. So close... August 15, 2015
Rated 3 out of 5 by The good and the bad I love the seat and frame. The size is perfect. My low rating is based on the cushions. They are very cheap looking. The bottom cushion is too thick. To make it a quality chair, both cushions should be shaped. The top cushion should be curved with a bit of the top rung showing. The bottom one should extend on the sides to the edge of the seat, then curve around the arms. Additionally they should have welting. To Ballard's credit they allowed me to return the cushions for a refund even though the chair and cushions were not priced separately. I'll have new cushions made. April 12, 2015
  • 2016-05-26 T07:51:13.777-05:00
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Product:SC430-Toulon Chair

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