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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 10 reviewers.
Rated 1 out of 5 by Disappointing Looks cheap and the cushions are so firm, it's like sitting on a brick. The only thing I like about it is the fabric.....I ordered it in the linen stripe and it looks like that is no longer available. Very disappointed. November 12, 2016
Rated 5 out of 5 by perfect for my bedroom for relaxing and reading I was originally shopping for a bench for the foot of my bed, so the ottoman first caught my attention, but when I saw the chair I decided to buy it as well. I keep the ottoman as my "bench" until I need to use it as an ottoman. The tough decision was white or dark wood. I went with white wood and white cushions. I love the two pieces. Typical excellent Ballard quality, and it was well packaged when delivered. June 30, 2016
Rated 4 out of 5 by Great set I've always liked this set in the catalog and finally had the perfect place for it in my house. Its a great chair and ottoman my only complaint would be the limited options for cushion fabrics. Ballard has so many great patterns that I was not happy I only had four options. Other than that I love the set. I'll probably have the cushions recovered at a later date. March 11, 2015
Rated 5 out of 5 by Beautiful chair and ottoman I received this chair and ottoman yesterday and could not be happier. I was reluctant to order furniture online from a company that I have never ordered from, but the reviews were good so I tried it. The chair is very sturdy and heavy and the rush seat is well constructed and firm. The cushions fit nicely and the material is heavy, tightly woven and durable. I priced similar chairs and the chair alone would have been well over $1000. The good thing about this chair for us is we have two cats and there is no upholstery on the arms, as with other chairs. In addition, the rush seat takes the place of upholstery I saw on other chairs so there is no temptation to scratch. If they tried to scratch the cushions I don't think they would get very far because the cushions move. Its not an ideal place to them to scratch. The delivery company was great also. They were over an hour late, but that was due to weather. They also sang the praises of Ballard Designs saying that they were a great company and stood by their merchandise. Overall, its been a great experience and I hope to repeat it soon with another purchase! February 17, 2015
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Product:SC431-Toulon Chair & Ottoman

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