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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Torino Demilune 4.5 5 24 24
Nice Piece I like the piece and it fits great in my hall but when my husband was putting it together the leg cracked. We ended up keeping it cause I didn't want to have him take it apart again to put back in box to ship back. Its ok. But for the money I think it could be better quality. April 10, 2013
Lovely and Perfect The demilune arrived on time and was nicely packaged. Assembly was extremely easy and it looks beautiful in my dining room. I needed extra storage for service pieces and this works perfectly. The quality is exceptional compared to other pieces recently purchased from "high end" furniture galleries. January 23, 2014
Great product I am very happy with this. It looks great in the entry and doesn't take up too much room. I had been looking for over a year for a two drawer with shelf entry piece to hold my mail. Only downfall is that you can't fit two side by side stacks of mail in the drawer because of the curve. Also the distressing seems a bit random, but doesn't detract from the overall look of the piece. I am very happy with purchase and would definitely recommend it. December 13, 2012
Nice piece For the price, I wanted a little more weight (density of wood). Also I wish Ballard used recyclable packaging. January 9, 2013
LuvBallardFurniture Although I had to wait a month and 1/2 for this piece, I now have the green Torino Demuline in my foyer. It's just perfect for an area that is not too wide. Good quality and lovely color. November 5, 2012
love! This table looks great in my entryway. I've got so many compliments on it. It was also very easy to put together. October 26, 2012
Very Nice This little table arrived well packed and in perfect condition. Assembly was easy, simply attach legs, no tools needed. I was pleased that the bottom shelf fit snugly over the baseboard heating allowing the table to sit flush against the wall. The only negative ( and this doesn't apply to the table itself ) was that I waited a long time for delivery, about two months. Usually I would cancel an order with that time frame, but in this case, I was glad I didn't. May 31, 2012
Perfect I have been looking for an accent table for my kitchen, this one is a great fit. It is fairly small and without the corners it is not getting bumped. It was easy to put together and arrived quickly. I am just sorry I waited so long to order it. It has recieved many compliments. July 26, 2012
Looks great for the value The demilune looks great for the value. It was well packed and very easy to assemble. January 21, 2012
product is nice but felt it was pricey for the quality Overall the table is a nice accent piece just as described however, it is a little pricey. After doing some comparison shopping I could have gotten a better deal if I had just been patient and looked at all my options. March 16, 2011
Great accent table I was considering this purchase for some time and just decided hey why not - well let me tell you I absolutely love it. Great black color with slight distressing. Fits perfectly in my hallway. The size is just right, not too large, not too small. Well made and simple to construct. March 19, 2013
always Ballard beautiful! The Torino Demilune is just the perfect size, shape, color, price, and quality I was looking for that space. I have never been disappointed by Ballard Designs! February 15, 2013
This product is just what I have been looking for. My table arrived in good condition and was very easy to put together. I am going to use it as a stand for my flat screen televison. I am so glad I ordered it. The two drawers will also be very useful in my bid to unclutter my small bedroom. January 17, 2013
Perfect accent piece. I love this small accent piece. It was packaged very well and arrived in perfect condition. Looks wonderful in my kitchen dining area. I ordered the distressed black. January 17, 2013
Perfect size and shape Excellent for front foyer. The size is perfect, easy assembly, and nice color. Drawers are a nice feature as they hold a good amount given the size of the piece. January 7, 2013
Beautiful!! I love this piece - it looks absolutely beautiful. I have it in the stained finish and it looks perfect in my small entry hall. Very easy for my husband to put together. Just the right amount of distressing. May 31, 2012
Beautiful & unique! I bought this more for my entry way that is not terribly large & it fits perfectly. It was very easy to assemble & it is quality for the price. I bought the distressed green - it has added warmth, funk & elegance to the entry. LOVE IT & would highly recommend it! December 2, 2011
Beautiful piece of furniture I had been looking for a piece of furniture for that wall in my living room. I am so glad I saw it in Ballard Designs catalog. It was easy to assemble and looks rich in my home - just the look I wanted! January 5, 2012
Has a quality look to it I put this piece in my dining room and I immediately liked it. It looks more expensive than it is, and dresses up the room a bit. It was easy to assemble too. I had doubts that it would sit evenly on the floor but it seems to be just fine. June 2, 2011
Perfect! I had been looking for over 2 years for just the right piece to put in our entry way. I bought the rubbed black color - have received a TON of compliments. Received it so quickly and in perfect condition. I have never been disappointed by my Ballard Designs purchases. March 16, 2011
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Product:TC326-Torino Demilune