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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 19 reviewers.
Rated 5 out of 5 by HIGH QUALITY. PERFECT WEIGHT. STYLISH. Not sure this duvet needs another 5-star rating, but here goes. I've enjoyed this duvet and matching Euro shams for over a year. The fabric is quite heavy, which I prefer. Gives the duvet the proper weight to smooth out and hang beautifully. I use a feather insert. It doesn't show my dog's fur and its "feel" or "hand" is comfortable and nice to the touch. My only complaints are the complaints I have for most duvets: there is no CA King size available (so the duvet hangs a little long on the sides) and I would love to see duvets made with at least two sides open with zippers so that seating an insert is not so cumbersome. I actually pin the insert inside the duvet and have to crawl around inside it to get it positioned correctly. I admire the professional bed stylists at Ballard. My duvet would never look so smooth even just back from the dry cleaners, but that's okay. It's ticking so a few light wrinkles just add to the "shabby chic" look. The only way I'd be happier would be if Ballard were to offer complementary drapes! February 17, 2016
Rated 5 out of 5 by Designer quality The duvet is very heavy and made very well. The custom embroidery was perfectly placed. Very satisfied with the set of duvet and shams. The set gave a designer touch to the room. February 8, 2016
Rated 5 out of 5 by Delighted with item I purchased the shams in Sandalwood and I'm delighted with them. I'm outfitting a daybed and wanted something that worked with the pattern of the mattress cover but that I could store actual pillows in and not have to dig them out of the closet. These are perfect; love the substantial weight of the fabric and the ties are a darling closure. The background color of the sandalwood has some depth with the stripes being darker so they don't look washed out. January 30, 2016
Rated 5 out of 5 by Ticking Stripe in Spa, Bedskirt, duvet cover, and shams Very happy with these items! The fabric is heavier than I was expecting, and that is a good thing! Would like to buy some additional yardage for window treatment, but not sure if the fabric yardage is the same weight as the duvet cover, bedskirt, and pillow shams... might be to heavy for curtains??? Still contemplating that! Yes, I'd recommend these items, if you're into "ticking stripes"... which I am, so loving them all. October 3, 2015
  • 2016-08-12 T11:14:17.199-05:00
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Product:FL878-Ticking Stripe Quilted Bedding

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