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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Bed and Bath
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Ticking Stripe Duvet Cover - Black 4.2 5 5 5
Durable and heavy!!! I absolutely LOVE this duvet! It is super heavy and extremely well crafted! Although it is super heavy, it's not overbearing or hot to sleep under; it can be used all year round. It is made extremely well and ALL of the stripes match up perfectly. There are also ties inside all of the four corners so that your down comforter will stay in place! We have three short hair doxies that like to snuggle and with the material of this duvet and the pattern, you can't even see where they've shed!!! The material reminds me of a canvas. This will last for years!!! Extremely impressed! I also purchased the matching euro shams as well. In love! July 18, 2014
Great look, but not right for this use I was really hopeful when I ordered this product; I thought it would be a perfect match for our guest room. I waited patiently (it took four moths to receive it) and was truly disappointed when it arrived. The color and pattern were as advertised but the fabric itself was WAY too heavy to be used as a duvet cover. It was more like tenting canvas than fabric you would use for bedding. I even split the top and bottom apart thinking I could substitute a lighter weight fabric for the underside, but even then, I knew it wouldn't work -- even in the dead of winter it would be way too hot to sleep under. I reassembled it and the cover now sits in the shipping box until I can donate it to charity. If you like the pattern, I'd suggest using this fabric for upholstery only. July 6, 2014
This product is great quality fabric Really like the shams and duvet. The fabric is good quality ! I am using it without an insert for summer. Will be ready for winter with an insert! July 6, 2014
Love the look! Although this item was back ordered and then delayed multiple times, I am very pleased with the quality. The fabric is very heavy, and the duvet stays in place very well. July 4, 2014
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Product:FL878TIB-Ticking Stripe Bedding - Black