We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery.
Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
FINISH:View largerMore viewsEmail a specialistOVERVIEWspecificationsSupply your own fabric/webapp/wcs/stores/servlet/COMShopFabricsView/webapp/wcs/stores/servlet/COMShopPricingViewCOLORS:Show AllAll PatternsAll TypesAll GradesFor fabric names and description hold mouse over the swatch. *Refine Your Fabric Choices:PATTERNTYPEGRADEFABRICSSizeFABRIC:ORDER A FABRIC SWATCHPlease Select aADD TO CARTTELL A FRIENDADD TO GIFT REGISTRYQuantity*Actual fabric colors may vary from web representation based on individual monitor settings. *Your credit card will be charged for the fabric used on your upholstered product separate from the frame.Need help with your order?Call 800-536-7551PRINT YOUR SELECTIONYou have added a swatch of {0} to your cart.To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing). Ten swatch maximum.{0} Services per unit {1}04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Thurston Wing Chair
Overall rating
5/ 5
Rating Breakdown6 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
0
1 star
0
6 out of 6100%of customers recommend this product.
6Our Thurston Wing Chair's graceful wings and high back surround you in stylish comfort. Bench-made hardwood frame is doweled and glued for strength and generously padded all the way around for a smooth, luxurious look. Hand tacked brass trim emphasizes every curve. Turned maple legs are finished in rich cognac stain. Thurston Wing Chair features:
Bench-made hardwood frame
Stylish wing design
Generously padded frame
Your choice of fabrics
Overall rating
5/ 5
Rating Breakdown6 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
0
1 star
0
6 out of 6100%of customers recommend this product.
Thank-you, Ballard, for the prettiest chair I have ever seen!
PostedApril 11, 2012
Every step, from receipt of my fabric, to my queries via telephone and email...to delivery and receipt went smoothly. Fabulous service. I would shop again just from that, but then there is the chair. My new, custom upholstered wing chair, in a designer English floral chintz, that has literally made my living room the prettiest room I have ever seen. I LOVE IT!!!!!!! Thank-you!!!!!!!
+1point
1of1voted this as helpful.
Was this helpful?helpful1unhelpful0http://reviews.ballarddesigns.com/0011-en_us/UC073/review/1197881/undohelpfulness.djs?format=embeddedhtml&sessionparams=__BVSESSIONPARAMS__&return=__RETURN__&innerreturn=http%3A%2F%2Freviews.ballarddesigns.com%2F0011-en_us%2FUC073%2Freviews.djs%3Fformat%3Dembeddedhtml&user=__USERID__&authsourcetype=__AUTHTYPE__&submissionparams=__BVSUBMISSIONPARAMETERS__&submissionurl=__BVSUBMISSIONURL__
Nicely made , great fabric , confortable and good looking. I LOVE IT
+3points
3of3voted this as helpful.
Was this helpful?helpful3unhelpful0http://reviews.ballarddesigns.com/0011-en_us/UC073/review/253320/undohelpfulness.djs?format=embeddedhtml&sessionparams=__BVSESSIONPARAMS__&return=__RETURN__&innerreturn=http%3A%2F%2Freviews.ballarddesigns.com%2F0011-en_us%2FUC073%2Freviews.djs%3Fformat%3Dembeddedhtml&user=__USERID__&authsourcetype=__AUTHTYPE__&submissionparams=__BVSUBMISSIONPARAMETERS__&submissionurl=__BVSUBMISSIONURL__
This product is custom made to my liking. No shopping!
PostedSeptember 21, 2011
I was able to find a quality product that I could customize to my other furniture. The product came in a timely fashion and was delivered in perfect condition. The price was less than what I would have paid in a nice furniture store, and I did not have to shop from store to store.
0points
0of0voted this as helpful.
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I custom-ordered this chair in a fabric I provided directly to Ballard. I couldn't be more pleased! My husband and I now joke that the new chair is too nice for our home so we must move! ha! My favorite piece ever!
0points
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