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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 5 reviewers.
Rated 5 out of 5 by Couldn't be happier. Delivery was excellent. Color and size was perfect. Now I'm having my husband move them everyday till I find just the right spot for them in my living room. They are very comfortable and cozy. September 3, 2016
Rated 5 out of 5 by Great Value This really is a great Wing Chair at a great price. I looked high and low for a simple, classic wing chair that didn't cost an arm and a leg. I was nervous buying one online without being able to sit in it first. I couldn't believe that Ballard had the best price around! I had to a take a leap of faith because this one just seemed to have the perfect look. I was not disappointed at all. The chair just wraps around you perfectly and it is comfortable to sit in. Getting fabric samples were easy. The chair arrived in perfect condition. August 11, 2016
Rated 5 out of 5 by Striking chair I had this chair covered with Sunbrella Aruba Paisley Turquoise (no nailheads) and honey stained legs. This chair is more beautiful in person than on my computer monitor. The combination of the hues of blues and greens is striking. After looking at hundreds of fabric patterns, I'm so glad I chose this one. The chair is sturdy and seems to be well constructed. It should last a very long time. I had reservations about buying a chair over the internet but I am very satisfied with quality of this purchase. I have it in my coastal country living room and have received many compliments on it.... It's just beautiful!!!!! June 13, 2015
Rated 5 out of 5 by Beautiful I just got my chair delivered yesterday and it is gorgeous! It took a good month for it to be made and shipped so keep that in mind, but it is worth the wait. They even delivered it right to my apartment front door. We picked the twill super white material because we wanted not only white, but a true white not beige or off-white, but WHITE. And it did not disappoint. We were even afraid to sit in it and get it dirty it is so pristine. It is sturdy and probably needs to relax a bit to be super comfortable, but it is not uncomfortable at all. I can see reading a book and drinking coffee there or watching a movie. Note it is a large chair - it looks a bit smaller in the pictures, but it is not small. We live in an apartment though and were able to fit it in our living room so I am sure in a house it would not look too big, but be just right. May 19, 2015
  • 2016-10-30 T09:05:37.925-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC164-Thurston Wing Chair without Nailheads
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