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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Thurston Wing Chair with Antique Brass Nailheads 5 5 13 13
Love, Love, LOVE My Chair - Flawless Experience!! I ordered the Thurston Wing Chair with document brown fabric, brass nailheads and cognac wood legs. I placed my order over the phone with a cheerful girl who was able to answer all my questions. The estimated delivery date was right on. I received a call from the shipping company the day before to arrange delivery with a time window which was right on. The chair was perfectly packaged and was flawless! It is very comfortable with a deep cushion. This was my first furniture purchase from Ballard Designs and I wouldn't think twice about ordering a custom piece again. I am extremely HAPPY!! December 24, 2012
FABULOUS CHAIR I RECEIVED THE THURSTON WING CHAIR (CRIMSON RED) ON THE DAY IT WAS SUPPOSE TO ARRIVE. I CAN'T SAY ENOUGH, THE CHAIR IS BEAUTIFUL. I HAVE A TRADITIONAL LIVING ROOM AND THIS CHAIR MAKES THE ROOM COME ALIVE!! I LOVE IT! August 8, 2013
Excellent quality and service We love these chairs. The fabric quality is excellent and they are both beautiful and comfortable (though perhaps a bit high for a short people). We have been married for 3 years and these are the first chairs my husband and I have agreed on for our living room. We look forward to using them for a long time. October 30, 2012
Beautiful chair in every way This chair was purchased as a gift and was done in the outdoor IKAT gold toned fabric for a great room. The fabric doesn't feel stiff, it is wonderful. All edges matched with the design perfectly. Antique nail trim done. Highly recommend this chair to anyone looking for that perfect accent piece! July 12, 2013
5 STARS - Proceed with confidence! This was my first time purchasing furniture from other than a designer who had their own custom shop, so i hesitated before ordering. The size and silhouette was so perfect, i decided to take a chance. They are quite beautiful and the upholstery workmanship is first rate. They are substantial chairs and particularly comfortable for taller people. With your petite friends, you will want a throw pillow. Highly recommend for quality and value. January 29, 2013
Thurston Wing Chair is very comfortable! The Thurston Wing Chair is comfortable and will fit almost any decor. The chair was a great value for the price. I love the hand tacked brass trim. We are really enjoying our new chair! July 9, 2012
Absolutely gorgeous I custom-ordered this chair in a fabric I provided directly to Ballard. I couldn't be more pleased! My husband and I now joke that the new chair is too nice for our home so we must move! ha! My favorite piece ever! August 31, 2011
Beautiful Support The Thurston Wing Chair is an elegant addition to my home. It is well-crafted and beautiful. I am completely satisfied with the purchase, and I'm very glad that I made it. December 27, 2012
Just beautiful! I received my chair in late June and I just love it. This chair is made very well. The chair is beautiful and large. I am very happy with this purchase. July 10, 2011
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