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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 16 reviewers.
Rated 5 out of 5 by Beautiful chair in every way This chair was purchased as a gift and was done in the outdoor IKAT gold toned fabric for a great room. The fabric doesn't feel stiff, it is wonderful. All edges matched with the design perfectly. Antique nail trim done. Highly recommend this chair to anyone looking for that perfect accent piece! July 12, 2013
Rated 5 out of 5 by 5 STARS - Proceed with confidence! This was my first time purchasing furniture from other than a designer who had their own custom shop, so i hesitated before ordering. The size and silhouette was so perfect, i decided to take a chance. They are quite beautiful and the upholstery workmanship is first rate. They are substantial chairs and particularly comfortable for taller people. With your petite friends, you will want a throw pillow. Highly recommend for quality and value. January 29, 2013
Rated 5 out of 5 by Beautiful Support The Thurston Wing Chair is an elegant addition to my home. It is well-crafted and beautiful. I am completely satisfied with the purchase, and I'm very glad that I made it. December 27, 2012
Rated 5 out of 5 by Love, Love, LOVE My Chair - Flawless Experience!! I ordered the Thurston Wing Chair with document brown fabric, brass nailheads and cognac wood legs. I placed my order over the phone with a cheerful girl who was able to answer all my questions. The estimated delivery date was right on. I received a call from the shipping company the day before to arrange delivery with a time window which was right on. The chair was perfectly packaged and was flawless! It is very comfortable with a deep cushion. This was my first furniture purchase from Ballard Designs and I wouldn't think twice about ordering a custom piece again. I am extremely HAPPY!! December 24, 2012
Rated 5 out of 5 by Excellent quality and service We love these chairs. The fabric quality is excellent and they are both beautiful and comfortable (though perhaps a bit high for a short people). We have been married for 3 years and these are the first chairs my husband and I have agreed on for our living room. We look forward to using them for a long time. October 30, 2012
Rated 5 out of 5 by Thurston Wing Chair is very comfortable! The Thurston Wing Chair is comfortable and will fit almost any decor. The chair was a great value for the price. I love the hand tacked brass trim. We are really enjoying our new chair! July 9, 2012
Rated 5 out of 5 by Thank-you, Ballard, for the prettiest chair I have ever seen! Every step, from receipt of my fabric, to my queries via telephone and delivery and receipt went smoothly. Fabulous service. I would shop again just from that, but then there is the chair. My new, custom upholstered wing chair, in a designer English floral chintz, that has literally made my living room the prettiest room I have ever seen. I LOVE IT!!!!!!! Thank-you!!!!!!! April 11, 2012
Rated 5 out of 5 by THURSTON WIGN CHAIR Nicely made , great fabric , confortable and good looking. I LOVE IT October 23, 2011
Rated 5 out of 5 by This product is custom made to my liking. No shopping! I was able to find a quality product that I could customize to my other furniture. The product came in a timely fashion and was delivered in perfect condition. The price was less than what I would have paid in a nice furniture store, and I did not have to shop from store to store. September 21, 2011
Rated 5 out of 5 by Absolutely gorgeous I custom-ordered this chair in a fabric I provided directly to Ballard. I couldn't be more pleased! My husband and I now joke that the new chair is too nice for our home so we must move! ha! My favorite piece ever! August 31, 2011
Rated 5 out of 5 by Just beautiful! I received my chair in late June and I just love it. This chair is made very well. The chair is beautiful and large. I am very happy with this purchase. July 10, 2011
Rated 5 out of 5 by I really love this chair. It appears to be very well made. Though I prefer more modern furniture, I had always wanted a big wing chair like this for my bedroom. My mother had one. And it is BIG. I had to remove my bedroom door in order to get it in. Though I live in a New York apartment, I've always felt like small furniture makes the room look smaller and big furniture makes it look bigger. I'm very pleased with my big chair. May 4, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC073-Thurston Wing Chair with Antique Brass Nailheads

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