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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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The Loo Plaque 4.7 5 26 26
Useful and pretty Now my guest don't have to ask which door is the bathroom! October 17, 2013
Love it! It is a unique piece that add character to our home! Love it! April 14, 2013
i like it I hung it on a hercules hook from the little ledge provided. I attached the ribbon with epoxy glue which seemed to hold it very safely. I then hung it from a decorative hook. There is not a lot of tension on the ribbon, and I suspect by looking at the pic after the fact this is also the case. I figure if for some reason it falls from the hercules hook, the ribbon will be the back up. Time will tell, but so far so good. January 25, 2013
Love the Plaque The opening is peculiar in that it's rectangular, so you really need 2 nails because it's heavy. The only way to get a ribbon on there would be to glue it on, which is what I plan to do. That aside, it's a beautiful plaque and will look great in my bathroom!!! January 16, 2013
Very Cute This is a very cute plaque and is hanging in my guest bath. It is made to look like it is 'aged.' But, honestly, it is easy to tell it is not. I'm okay with that - but if you are looking for a true 'antique looking' piece, then this might not suit you. I like to hang something besides just pictures in a bath. So, for me, for the price, it is cute and fills in a space perfectly! I've received numerous compliments on it! November 1, 2012
A charming addition to the powder room door. In a hallway of identical doors, this charming sign helps our guests find the door meant for them. September 24, 2012
nice item. nice item. I place it in the bathroom looks great. September 16, 2012
Love it! I hung this over the guest bathroom door. It is so cute! I have gotten several comments on it and am thinking about purchasing it again for a gift. Fun! April 19, 2012
Beautiful plaque! I hung this in my bathroom and have received so many compliments! Great quality! Heavier than I expected. March 18, 2012
excellent decorative piece This piece is tastefull yet fun. Faux marble finish is beautiful. Somewhat difficult to hang due to the design of the opening for hardware (i.e. nails or screws), thus the 4/5 stars. Other than that the piece is great. February 11, 2012
Love it This is a really nice piece, and its hard to find bathroom appropriate decor that is nice. Highly recommend it. Wish it came with a hook and ribbon to hang from, but I bought my own. December 9, 2011
Too cute! I bought this plaque to hang in my guest bathroom. It is very unique and has an antique appearance. I thought I might need a ribbon with it, but I really liked just the plaque by itself. It is heavy, but I had no trouble hanging it on the bathroom wall with a regular picture hanger. I'm glad I made this purchase! November 12, 2011
Loo Plaque Love this plaque, but sadly as my husband was about to hang it he knocked it over and it smashed :-( November 2, 2011
Great Addition! I was skeptical for the low price, but this is plaque is terrific! It is very good quality and a very cute addition to outside our bathroom. We hung it very easily too. Love it! Wish I could fine more awesome deals like this. October 8, 2011
Luv the Loo art! This is a great plaque. Please note that it does not come with the ribbon as pictured. But that's easy enough to add on your own should you desire. October 2, 2011
looks great in person I ordered this to hang on the door of our guest bath. The only problem I ran into was it was harder to hang on the door then I expected, there was no hook just a groove the door got slammed and it shattered all over the floor. I will rebuy this item but this time I will use 3m hanging tape and the hook July 21, 2011
As pictured, but difficult to hang I have admired the plaque for at least a year and finally purchased it. It did arrive with a very small chip, but I figure I could easily touch it up with some paint. Unfortunately, it is still sitting on a shelf as I have yet to figure out how to safely hang the heavy plaque. I don't think you could simply hang it from a ribbon, as pictured. July 20, 2011
Fun and whimsical I ordered this plaque to hang above my powder room downstairs 6 years ago, and have gotten many compliments. It's fun and whimsical. June 29, 2011
Worth the money The plaque is quite substantial and is larger than I anticipated. We get many compliments! June 11, 2011
Well made This plaque has a bit of substance to it. It is rather heavy and looks vintage. April 9, 2011
Satisfied This is a nice plaque, although I don't know that it is worth the regular price as it is made of resin. I will use it to set a theme for my powder room and I am very happy with the way it looks. April 2, 2011
Looks great and guests will always comment aboutyour "LOO" I have looked at this plaque in the catalog and on line for over a year. I'm not sure what took me so long to purchase, but I'm glad I did. It ads just the perfect touch of whimsy to a formal powder room. March 16, 2011
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Product:WP381-The Loo Plaque
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