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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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The Inconsolable Print 4.8 5 53 53
Beautiful Picture I love my new picture from Ballard and have received many compliments on it. The framing is heavy and of high quality. Although the glass on my first picture arrived completely shattered, Ballard immediately shipped me a new one - no questions asked. The second arrived flawless. I am very satisfied with this purchase. September 20, 2012
Charming! I first saw this print while browsing through the Ballard site and instantly knew it was exactly what I wanted to display in my den. I have received numerous compliments and positive comments. August 16, 2012
Fabulous! I have been looking at this print over a year. So glad I finally purchased it. Everything about it is perfect. Even the frame is nice and good quality. It is even better in person than it is on-line. I have gotten many many compliments. Love it and you will too! May 4, 2012
Beautiful print I have been looking at this print for a long time and just recently decided to purchase. It was worth it. I love it. Beautiful and looks like every dog that I have ever owned. April 23, 2012
great sketch beautifully framed Sketch is great. Background on sketch is an antiqued near yellow. Frame is very nice. Well shipped in sturdy container. April 23, 2012
How can you not fall in love with this print? Love, love, love this print. I hung it above the dresser in our guest bedroom. My husband even loved the print. March 28, 2012
Great in hallway I contemplated purchasing this for a few months. It actually resembles my dog and most people think I had it made for her. Gets great compliments. Very nice quality frame too. March 25, 2012
Love this print! Would recommend this product to anyone who is undecided about whether or not to purchase. March 15, 2012
Wonderful piece After looking at this print for months I finally ordered it and love it. Everyone who sees it comments on it and wants to know where I purchased it. I was surprised how heavy the frame was. It is a great piece for any room. January 8, 2012
The Inconsolable Print I purchased this print a few years ago and it still is a very unique and endearing portrait that dog lovers will enjoy. November 20, 2011
Great Print This print is adorable. I get many compliments on it. Also it looks exactly like my maltipoo. I highly reccommend this product. October 28, 2011
Adorable print! Bought this print because it resembles my own sweet dog! I had to send the first one back because the glass was cracked. The exchange process was simple though, so the replacement was here within a week to ten days. The only thing that would make this better would be non-glare glass. Otherwise a beautiful print! October 2, 2011
Excellent Value This print is absolutely adorable and brings a smile to my face every time I look at it. I am pleased with the overall quality for the price. It is a perfect addition to our family room. August 12, 2011
Awesome Print Love this print. The dog is so cute, but looks so sad. It really is a quality print and is a good size - not too big and not too small. The frame is beautiful too. I am very happy that I went ahead and ordered it. August 5, 2011
Nicely framed and matted. Larger than expected. Love it! The dog has such an endearing expression. It makes me smile! May 23, 2011
OMG WE LOVED OUR MIRROR!!!!! TOP SHELF QUALITY LOOKS BETTER UP THAN IN MAGAZINE. WE CAN NEVER THANK YOU ENOUGH!! May 22, 2011
The Inconsolable Print I LOVE IT! The print is adorable. I've looked at it several times in the past, but finally ordered it. I wish I had done so earlier. It has made a wonderful addition to the office area in my home. May 22, 2011
Love it!!! I have loved this picture from the first day I saw it. The quality is outstanding and the picture is beautiful. Fantastic buy! April 21, 2011
The print is lovely The print is fabulous. I gave it to my daughter for Christmas and she absolutely loves it. I ordered the print online and was told that I wouldn't receive it until after Christmas, but it was delivered about a week before Christmas. My whole experience with Ballards was great. March 16, 2011
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