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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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The Inconsolable Print 4.9 5 46 46
Even more beautiful in person! Worth every penny ! It looks lovely in my family room.Very high quality . Reminds me of my wheaton terrier when he was a pup! Just love it !!! December 20, 2014
The inconsolable print I ordered this print as a Christmas present for my daughter and family. They have a 7 month old golden doodle and he looks exactly like the print. I love it! I am sure they will also. It looks far more expensive than it was. Framed to perfection! December 5, 2014
Adoraqble! Depicts our little boy we just adopted from our local humane society. You will never tire looking as this print. I would recommend it for anyone. November 3, 2014
Adorable I am 100% satisfied with this print. The quality is excellent and it is just as adorable in person as it is online. I highly recommend it. October 25, 2014
Just Charming Received this print today and it is just beautiful. The art work and framing is perfect. The packaging protected the print and it arrived without a scratch or a ding. September 19, 2014
Extremely Pleased! I love it! I've been going to buy this for over a couple of years now. Don't know why I waited so long! I haven't been this pleased with a purchase in a long time. I absolutely love this print and it is a perfect fit for my office--not to mention that inconsolable bears a strong resemblance to my own little inconsolable! Love it, Love it, Love it! If you are thinking about this as your own purchase, do not delay! You will definitely regret putting it off! May 27, 2014
Heart rending! You have to have this! It is by far the most charming I have ever seen. it is hanging over my desk where I can see it. February 6, 2014
This can go with any decor Fell in love with this pic... Hung it in a prominent space that I pass often. I smile every time!!! It is just what I expected. Frame is great, easy to hang.Sepia color is a bit yellow. January 10, 2014
Perfect This picture is adorable, it looks just like my little dog and I could not love it more. It arrived in perfect condition and no problems at all with the frame or picture. The frame is very thick and sturdy. LOVE IT! December 20, 2013
Love it! What a beautiful picture! Great quality frame, great picture! Item is exactly as is advertised. I highly recommend this sweet picture to any dog/animal lover! November 24, 2013
This picture just warms my heart, overlooking me!!!! What a photo, so heartwarming, to add to any spot that needs a friend! This was my first one to capture, and then I just had to get his friends1 November 23, 2013
Lovely Print; Poor Framing Job Just received last night. As soon as I attempted to remove the item, I could see: the thin paper backing on the rear of the frame was not firmly affixed; the nails and other hardware holding the glass, print and other materials within the frame had come apart; the glass toward the bottom of the frame was missing a piece. I am tempted to replace it but given that another reviewer appears to have experienced the same issue, I am returning for a refund. It was a lovely item for a great price but quality control needs improvement. November 15, 2013
I and everyone who sees this has loved it. A treasure to behold The parcel was delivered and I could tell before opening something was amiss. Opening confirmed a break in the picture. I called and quickly was sent another. What great customer service! Kudos for Ballard Customer Service. November 3, 2013
Lovely Print I waited 4 years to purchase this print. I got it during a site-wide sale. I love it. It's just as it appears in the catalog. October 31, 2013
Perfect! This print is beautiful. I'm awaiting the painters, can't wait to replace wall art I'm tired of with this. This puppy is the cutest, you want to name him, hug him. High quality, just perfect. October 16, 2013
Don't miss this one I am so glad this print came back. I finally bought it, and so glad I did. Even my husband likes it. October 13, 2013
Five star !! I loved this picture the first time I saw it,it made me sad and happy at the same time.So sweet and adorable.I was pleasantly surprised at how it was framed and I loved the black/ cream...sorta " sepia " tone of the colors. Very happy . August 18, 2013
Love This Picture Very nice print in a very nice frame. If you're a dog lover, you won't want to miss this one. May 22, 2013
Love this I have a goldendoodle so this was love at first sight. Artsy and simple. I love it!! April 4, 2013
Love it! This is one of my favorite purchases...(and trust me, I buy a lot!) The quality is top notch. February 17, 2013
This print pulls you in. This print is so adorable. I looked at it and knew that I had to have it. I hung it up in our entry. It is a wonderful print that is enhanced by the simple and clean dark wood frame. My only complaint is that the frame's corners are not perfect. You can see a thin line of "daylight" where the mitered ends meet up. However, for the price it is well worth the money spent. I love it. February 5, 2013
One of my favorites I received this print for Christmas several years ago and I am still in love with it. It is very generously sized and has a beautifully thick frame. I will have this print hanging in my house for years to come. January 2, 2013
Beautiful Picture I love my new picture from Ballard and have received many compliments on it. The framing is heavy and of high quality. Although the glass on my first picture arrived completely shattered, Ballard immediately shipped me a new one - no questions asked. The second arrived flawless. I am very satisfied with this purchase. September 20, 2012
Charming! I first saw this print while browsing through the Ballard site and instantly knew it was exactly what I wanted to display in my den. I have received numerous compliments and positive comments. August 16, 2012
Fabulous! I have been looking at this print over a year. So glad I finally purchased it. Everything about it is perfect. Even the frame is nice and good quality. It is even better in person than it is on-line. I have gotten many many compliments. Love it and you will too! May 4, 2012
Beautiful print I have been looking at this print for a long time and just recently decided to purchase. It was worth it. I love it. Beautiful and looks like every dog that I have ever owned. April 23, 2012
great sketch beautifully framed Sketch is great. Background on sketch is an antiqued near yellow. Frame is very nice. Well shipped in sturdy container. April 23, 2012
How can you not fall in love with this print? Love, love, love this print. I hung it above the dresser in our guest bedroom. My husband even loved the print. March 28, 2012
Great in hallway I contemplated purchasing this for a few months. It actually resembles my dog and most people think I had it made for her. Gets great compliments. Very nice quality frame too. March 25, 2012
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Product:WT299-The Inconsolable Print

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