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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Teagan Office Accessories 4 5 4 4
Poor Quality - Not as Advertised Just received 2 of the AE397 File Boxes. I decided to purchase these after considerable time and contemplation. The online pictures look great representing a much finer quality product than what was sent to me. Removing the first one out of the box I noticed a dirty file box, particularly on the bottom where it had been dragged across a dirty floor prior to boxing and shipping. I felt disappointed since this product is pricey for my budget and requires a lot of time to order, pick up at the post office, open, unwrap, and then realizing all the effort to deal with problems returning it for a refund. Opening the 2nd file box was equally disappointing. It was not dirty like the first one, but I could see the box lid would not fit onto the top of box. The lid and sides are concave just like the first file box. Both boxes shed bark fiber, which I have never appreciated with natural fiber storage containers. I next noticed the extreme coarseness and irregularity of the weaving. I compared what I received to the online file box. The online advertisement represents tightly woven and smooth strands of natural fiber. The 2 boxes I received have irregular fiber strands going between thick and thin areas plus very dark to medium in color. Many of the strands dead end sticking outward from the outside of the box. I next decided to count the sides' horizontal weaving pattern consisting of 4 natural fiber pieces in each group. From bottom to top the boxes I received have a total of 8 groupings compared to the finer quality online box with 11 groupings. One of the boxes has a tapered shape with the bottom being wider than the top. The other box leans to one side. Measuring each box's dimensions showed variation up to an inch compared to the online advertised measurements. April 2, 2014
Functional and decorative: 2 for 1! Wonderful, spacious product. Very well constructed with rails for hanging file folders. What I especially like about the lidded file boxes is the texture and color of the weave that adds a lot of punch to a sometimes bland office. The lids fit well and the boxes can be stacked. When I purchase from Ballard I try to buy items that can be used in any room. Future uses in addition to office: closet storage, bathroom storage, vertical magazine storage. February 16, 2014
Well made product/great alternative file. The woven file box is sturdy and heavier than I expected. What a nice alternative to the traditional file cabinet. After searching the internet for a woven file box, I settled on this one and am glad I did. I ordered a second at the great sale price! January 26, 2014
This is just wonderful! I ordered two of these delightful file boxes and was thrilled when they arrived. The quality was excellent and they look beautiful in my open home office setting. I would definitely recommend this product. May 10, 2014
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Product:AE397-Teagan Office Accessories