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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 4 reviewers.
Rated 4 out of 5 by Lovely Product but Careful with Color We waited quite awhile for this piece, as we wanted to have a custom color and fabric. I ordered many swatches before choosing, all of which looked exactly as they did online. Feeling confident that the colors were as described/as they appeared, I ordered ours in green, which was NOT one of the swatches. The piece arrived, and although well-made and attractive, is NOT the green in the photos - it is 4 - 5 shades "brighter" and simply does not look right in the room. I am disappointed, but probably only have myself to blame for not ordering that one swatch! March 25, 2016
Rated 5 out of 5 by Love this Chair My home has a small footprint and I wanted a mini sofa that can serve as a bed for a guest. This fits perfectly in my space and is still wide enough to stretch out a bit or cozily seat 2. A sturdy, quality piece. I chose the Zebra print fabric and it was done perfectly. Thanks again Ballard! October 21, 2015
Rated 4 out of 5 by Larger than expected Love the chair and fabric that we selected; however, the size is more in line with a small loveseat than a chair. Have not had anyone sleep on it yet, but the mattress looks very thin! Can't imagine it will sleep well. Purchased a four inch mattress topper to use when we have guests but will not be able to fold the bed up with the topper on. I recommended the product but more for the chair/loveseat than the sleeper. January 5, 2013
Rated 3 out of 5 by Great sofa, be sure to upgrade the mattress, and order a swatch. I am very happy with the design and quality of this sofa. There are a few things to consider: 1. Order a swatch of fabric before placing your order. I had ordered several swatches and was confortable with the fact that they all appeared as they do on my computer screen. Not so fast. I ordered the sofa in Danish Linen Natural, expecting a brownish color, but received a sofa that was off white. I think that it was actually covered in Danish Linen Oatmeal as the photo representation of that fabric in the catalog is exactly what I received on my sofa. So, Buyer Beware, always get a swatch. 2. Upgrade the mattress. The mattress that comes on the pull-out sleeper is of very poor quality. I wish we had upgraded as it's basically a mediocre cot mattress. We'll be trading it out when we can find an appropriate replacement. Also, shipping and handling took twice as long as I was told, so be sure to order 8-10 weeks before you'll need it. I was told I would have it in 3-5 weeks but it wasn't delivered for nine weeks. All in all, my experience was very mixed. I'm happy with the design of the sofa, although it is lighter than I wanted it to be. And I was frustrated with the production and shipping delays. I'm adding photos so that you can see what the final product looks like. I'm also adding a "recommended product" of the original fabric that I ordered it in so that you can see the difference. November 28, 2012
  • 2016-10-26 T08:40:09.476-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US139-Tate Twin Sleeper with Antique Brass Nailheads

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