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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tasseau Table Lamp 4.9 5 15 15
Simple elegant style Simple but elegant with great texture. Will fit in most any décor. October 20, 2013
We were impressed with the quality of these lamps. The style and size of these lamps are perfect for our space. They are so unique and add a special touch to the overall decor of the room. June 7, 2012
Love this lamp and shade This is a fabulous lamp and shade, bought two for a console in a small apartment and they look beautiful. February 11, 2012
This lamp sets the tone in the room. This lamp is beautiful and very well made. I use it on a console table that I use as a desk. The light is bright enough for the desk and the height of the lamp really works well with the high ceilings in the room. I ordered the white washed lamp. It wasn't as white as I expected, but after living with it for a little while I love it anyway. It really has a vintage beachy look and with the seagrass lampshade really makes a statement in the room. I've never seen another lamp like it. I love it! January 16, 2014
Perfect bedside lamp I ordered these lamps for our bedside tables and they are perfect. The three way light is a plus and when they are at their brightest the light defuses beautifully thru the sea grass shades. They are a little on the light side in weight but it is not a big deal. I'm very happy with the purchase. January 9, 2014
Love my new lamps. I purchased both the table and floor lamp to unify the look of separate lighting in my living room. I love the look and texture of both the shades and the carved bases. The only drawback was the light bulbs that came with them were a bit dim, so I switched to the older style bulbs which give off more light. I have had many compliments on the lamps. I feel they would go with many styles of furniture. July 12, 2013
LOVE, LOVE, LOVE I purchased the Tasseau Table lamp and floor lamp for our beach house. I was nervous about the purchase since there isn't a nearby store for me to check them out in person. These lamps are GREAT! The wood is beautiful and the seach grass shades are perfect for the beach house. I highly recommend! September 20, 2012
lovely lamp But I really should have paid attention to the measurements. It really is much bigger than I anticipated- more a sideboard or sofa table lamp than for a bedside table. Lovely finish and the shade is beautifully made. I ended up using it on our screened in porch rather than a guest room bedside table. June 24, 2013
More than I expected I hesitated when buying this lamp because I worried what it would look like sine I was buying it online. I looked at it for probably five months before deciding to purchase it and when it arrived I was super surprised at how wonderful it was. It's well made and it a wonderful addition to any room. I would purchase it again in a heart beat! June 20, 2013
Tasseau table lamps A beautiful and perfect addition to our lake cottage decor. July 13, 2012
LOVE the lamps! Purchased these for a clients beach home in Mexico. Both she and her husband loved them "They are perfect". July 1, 2012
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