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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Talia 6-Arm Chandelier 4.8 5 137 137
Beautiful! I purchased this chandelier for my dining room and I am very happy with it! I also purchased the cream linen shades with red trim. Love it! September 23, 2011
Great chandelier! This chandelier looks great over my kitchen table. The finish is attractive and the light is well made. Would definitely recommend. September 21, 2011
I would recommend this product Product is a great value, easy to assemble and hang. I would recommend this item. I used it in my breakfast area to replace a ceiling fan light. Looks great. September 7, 2011
very pretty Everything i was looking for, looks very expensive and very well made. Very happy with my purchase. October 6, 2011
It was perfect! My new chandelier is exactly what I expected it to be. It looks beautiful in the dinette area of our kitchen. I love Ballard products. September 11, 2011
Great deal! This chandelier looks great and is looks to be much pricier than it is. Definitely happy with purchase. September 25, 2011
What a beautiful fixture and so easy to hang! The fixture arrived quickly and out of the box it was a snap to hang - typical light, nothing confusing about the install. We have it in cream hanging over our eat in kitchen and it just looks amazing. June 27, 2011
beautiful....even more than expected! I love the quality and loojk of this light. It is absolutely perfect in my dining room! I cannot wait to order another for my living room....Ballard quality exceeds even high end lighting stores I shopped in! June 15, 2011
Love this chandelier ! Beautiful in design and in quality ! I would recommend this to anyone ! September 4, 2011
Great product at the right price I'm delighted! I looked all over for a chandelier of this size, color, # of lights, etc., and at this price point. It's perfect! June 17, 2011
Perfect size and style I had been looking for a chandelier for my dining room. The Talia chandelier was exactly what I was looking for. I also purchased the linen shades to go with it. A great value overall. April 15, 2011
Love it! Nice style, good quality and reasonable price. I liked it so much in my dining room that I bought another one in cream for my kitchen. Very happy with this purchase. March 16, 2011
Love It! We love it. It exceeded our expectations. Easy to install hangs straight and looks great in our dinning area. Thanks Ballard Designs. March 16, 2011
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