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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tailored Storage Ottoman is rated 4.6 out of 5 by 14.
Rated 5 out of 5 by from A wonderful, quality piece of furniture. I am extremely pleased with this storage ottoman. It is a very well made piece of furniture that's actually made here in the USA! That alone made me feel good about it. The only assembly is to screw the feet on. It is comfortable for two to sit on and feels solid and substantial. A very nice touch is the "soft-close" top mechanism. The upholstered top is firm enough to be used as a casual coffee table, yet great for seating. My advice is if you are on the fence about it - take the plunge. You will not be dissapointed!
Date published: 2012-02-29
Rated 5 out of 5 by from Great storage ottoman After hemming and hawing for a very long time (I have trouble making decisions, it seems), we finally ordered the Tailored Storage Ottoman in Ink Velvet and are very happy with it. The velvet is soft, and the color is a deep blue with a hint of violet. It's a bit taller than our previous ottoman, so that has taken a little getting used to, but overall we love the size (wider than our previous, which means more than one person can put their feet up). The mechanism that holds the top open is great. And we were impressed with the packaging that kept it safe on it's journey to us. Only wish I'd made my decision earlier, since we had to wait for the velvet to be delivered then for the ottoman to be completed, but it was worth the wait.
Date published: 2017-02-06
Rated 5 out of 5 by from Love the storage Love it, more storage than I thought it would have for sure. Color was lighter than expected but not a huge deal. Very sturdy and easy to move it around if needed. It is also my boxers new favorite place to sleep.
Date published: 2015-01-22
Rated 5 out of 5 by from Functional and Beautiful This ottoman provides a good amount of storage. We use it to store my daughter's toys and she loves to hang out on it as well. Ours is covered in burlap and it blends perfectly with our neutral decor. It is quite large so make sure you check the dimensions before ordering. Highly recommend.
Date published: 2012-03-13
Rated 5 out of 5 by from This product fits superbly in my space Well constructed and attractive. I love the extra storage it provides. I would recommend this item to friends.
Date published: 2013-01-21
Rated 5 out of 5 by from Sturdy Ottoman This ottoman is sturdy and looks beautiful in the fabric I chose. I'm pleased with this purchase.
Date published: 2016-11-10
Rated 5 out of 5 by from Beautiful ottoman I bought the ottoman with customer's own material. The program is very easy, reasonably priced and they do a great job. It takes longer but so worth it to get the fabric you want. The storage is wonderful for all the blankets and other stuff you want to hide in the living room. Yea Ballard!
Date published: 2011-04-28
Rated 4 out of 5 by from Excellent purchase ! We purchased the storage ottoman (with the linen green fabric) for our re-decorated living room, and have received many compliments on it! It's very sturdy to actually allow sitting, but also has a huge storage area inside (a much-needed bonus for us!) My only comment would be that the legs have been a bit tricky-- they've come loose easily and we've had to re-screw them in several times. They seem fine now and we're very pleased with the purchase.
Date published: 2011-03-16
Rated 4 out of 5 by from Sturdy, good quality Overall, I am pleased with this ottoman because it is well made, sturdy, and provides generous storage. I am slightly disappointed that the lid does not close quite as well as it should and the black fabric lining on the inside of the lid is not fastened properly and shows through a bit on one end. It is also too high to comfortably rest my feet on.
Date published: 2016-01-07
Rated 1 out of 5 by from Poor craftsmanship I ordered this storage ottoman less than a year ago and the seams have started splitting around the thinly covered batting underneath the burlap fabric. There are very hard square corners joints located underneath the batting. It's as though the fabric was so tightly sewn that the square joints/corners ended up putting too much pressure on the fabric and this created the split. This ottoman gets very little use and it is very disappointing that this has occurred. Would not recommend this product.
Date published: 2015-01-29
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO098-Tailored Storage Ottoman
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