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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Select up to 10 fabrics from above.

Rated 4.5 out of 5 by 12 reviewers.
Rated 5 out of 5 by Beautiful ottoman I purchased this ottoman covered in the super white twill and it turned out beautifully! It is very sturdy and solid. The upholstery and stitching are flawless. And I love the storage! The top stays open without having to hold it open. My living room has a beach cottage feel and this fits right in. We use it as the coffee table in front of the sofa and the top is nice and flat and can easily accommodate a tray yet soft enough to put your legs on when you want to lounge. March 26, 2014
Rated 5 out of 5 by This product fits superbly in my space Well constructed and attractive. I love the extra storage it provides. I would recommend this item to friends. January 20, 2013
Rated 5 out of 5 by Can't go wrong with this purchase! I love this storage bench! It has a very tailored appearance, and great features. The fabric is exactly the same as pictured on the website, and the quality of the workmanship is excellent. I use it as a coffee table in my family room, and it adds so much to the room. Highly recommend this purchase! April 28, 2012
Rated 5 out of 5 by Functional and Beautiful This ottoman provides a good amount of storage. We use it to store my daughter's toys and she loves to hang out on it as well. Ours is covered in burlap and it blends perfectly with our neutral decor. It is quite large so make sure you check the dimensions before ordering. Highly recommend. March 13, 2012
Rated 5 out of 5 by A wonderful, quality piece of furniture. I am extremely pleased with this storage ottoman. It is a very well made piece of furniture that's actually made here in the USA! That alone made me feel good about it. The only assembly is to screw the feet on. It is comfortable for two to sit on and feels solid and substantial. A very nice touch is the "soft-close" top mechanism. The upholstered top is firm enough to be used as a casual coffee table, yet great for seating. My advice is if you are on the fence about it - take the plunge. You will not be dissapointed! February 28, 2012
Rated 5 out of 5 by Beautiful ottoman I bought the ottoman with customer's own material. The program is very easy, reasonably priced and they do a great job. It takes longer but so worth it to get the fabric you want. The storage is wonderful for all the blankets and other stuff you want to hide in the living room. Yea Ballard! April 27, 2011
Rated 5 out of 5 by Love it! I was looking for a great ottoman for the end of my bed and this is wonderful. I didn't want a traditional bench b/c I wanted storage and I am so pleased with this product! I had it covered in fabric I sent it and they did a wonderful job. April 1, 2011
Rated 4 out of 5 by Excellent purchase ! We purchased the storage ottoman (with the linen green fabric) for our re-decorated living room, and have received many compliments on it! It's very sturdy to actually allow sitting, but also has a huge storage area inside (a much-needed bonus for us!) My only comment would be that the legs have been a bit tricky-- they've come loose easily and we've had to re-screw them in several times. They seem fine now and we're very pleased with the purchase. March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO098-Tailored Storage Ottoman

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