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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 36 reviewers.
Rated 5 out of 5 by This rug is beautiful! We ordered the Ivory Tahira Rug, and it is beautiful and very high quality! Our home has earthy tones so we thought it would be a good fit and not too ornate. The rug exceeded our expectations, and I would highly recommend it to others. June 26, 2015
Rated 5 out of 5 by Thick well made beautiful colors! After ordering the swatches I finally decided on the Rust and placed the order for the 8x10 size. I had to wait 4 months before it finally arrived but over all it was worth the wait! It did have the smell others mention but that went away in about 5-7 days. The color is a bit deeper then the swatch I received and pattern was much bigger then I expected. ( maybe this scales depending on size of rug? But the rug is beautiful, colors worked in my space and it's the ideal size. Wish they had more photos of colors identified on website or in catalogue to help with scale and colors but I'm very happy I bought the rug. May 23, 2015
Rated 4 out of 5 by Quality, watch the color! This is a high quality wool rug, but a warning to make sure and order samples first if you have specific items in your room to match. I ordered the red color, needing it to work with some darker red shades, and it really did not, because it reads on the rusty side of the red color spectrum. I wish I would have ordered multiple samples so that I could have gotten a better idea of the center red color, as the piece I received only had a small sliver of red. Again, great quality & thickness, as well as faster-than-expected shipping. February 9, 2015
Rated 5 out of 5 by Perfect Rug After reading all the reviews very carefully and ordering a swatch I bought this rug in red. I needed an unusual size as I have moved and existing rug did not fit the new dining area. It is perfect, excellent quality and matches existing pieces in my open plan living/dining room. I would certainly recommend this rug, it looks and feels expensive. May 13, 2014
  • 2015-10-07T07:29:07.922-05:00
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Product:RT155-Tahira Rug

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