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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs & Windows
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Tahira Rug 4.5 5 33 33
Lovely Rug, Good Quality After looking at literally hundreds of area rugs for our dining room and entrance hall, we finally decided on the Tahira rug in "rust" color. The rugs arrived very quickly, exactly ten days after we ordered them. Of course, we rolled them out immediately. The thickness and quality are very nice; it is wonderful to be able to get a 100% wool rug for this price! The main reason I gave it four stars instead of five was the color: The rug was billed as "rust," and the picture online shows the main accent color as being a richer reddish tone, but in person there really is no word for it other than "pink." I did order a swatch, but the one I received was from the rug's center and did not include any of this color. The other colors are subtler greens, creams, and light browns which recede into the background add just enough color without being dark or garish. Fortunately for us, the pink in question is a warm, earthy tone which blends into our decor well enough, and doesn't clash or look out of place near the richer red, gold, and brown tones in the adjacent family room. In fact, my husband, who eschews all things "dark," insists it looks better that way. (Though I am still a little disappointed that it doesn't synergize quite as well as I'd hoped. A truer "rust" would have been perfect.) That said, the overall look has grown on me quite a bit since then, and I am very happy with the purchase. Would recommend this rug to others! I did try to take a photo of the rugs in the room, but the colors showed darker in my picture, similar to the image online. It really is difficult to capture the true color of a rug in a photo! January 24, 2013
Tahira rugs I purchased a 6 ft round chocolate Tahira rug. Also, a sage runner, and tan runner. I ordered samples of each prior to my purchase and felt comfortable that they would look good. I have to say I was extremely disappointed. The round chocolate rug was for the entry. It has a dingy look, as if I have had it 10 years. Colors are light and faded looking. The sage runner looks the same. Neither has a richness that I had hoped for. The tan rug has more of a golden background, and the print leans to a western type rug. I wanted to coordinate the chocolate round with one of the runners. It just didn't do anything on my wood floor. DRAB. They are packaged up and ready to return. March 7, 2013
Nice wool rug, but sheds We have the 9 x 12 Tahira rug in ivory. The colors are perfect in my home, with greens, cinnamon/spice/coral-type colors, gold, and browns on an ivory background. My only complaint about this rug is that after 2 full years with regular vacuuming, it sheds like a new wool rug. The quality is excellent, which you come to expect from this price point of Safaviah rugs. March 28, 2013
Very Pleased! This rug was ordered in the 4'x6' size for my home office, both as an accent piece and to use under my desk chair to avoid leaving wear marks in the room's carpeting. The quality is top-notch with a very dense fiber weave that allows the chair to easily roll in any direction and the rug does not move as the chair moves. I chose the red color and am pleased with that, as well. The red is a "spice red" shade among soft green and neutral hues, with a charcoal shade for the border. Lovely in my room. Very well pleased with the Tahira rug and, once again, with the quality Ballard delivers. June 11, 2011
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Product:RT155-Tahira Rug