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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 50 reviewers.
Rated 5 out of 5 by Beautiful! Ordered on June 18 and it was at my door on the 22nd. It is absolutely beautiful, and exceeded my expectations. The colors are muted gray, ivory and dijon. Very happy with this purchase. June 23, 2016
Rated 5 out of 5 by This rug exceeded my expectations:) I received my rug today and I love it! I was so concerned about ordering from the Internet and not sure how the colors and quality would be. The colors are rich and beautiful and the texture is perfect. I a.so purchased the recommended pad and it worked out well. I am so, so thrilled with this purchase! June 14, 2016
Rated 5 out of 5 by Surprisingly love this rug I say "surprisingly" because when it was recommended that I order this rug to match my decor, I was a little skeptical. I liked it but I didn't love it from the pictures. It has a lot of light colors so I was afraid it would show signs of wear but it has held up well and I love this rug. The room that I have it in doesn't get a lot of traffic so I think that helps. It is mainly white/cream with a lot of yellow and gray/light olive tones. It "shed" a lot when I first got it but after several vacuums I no longer have that problem. I would definitely recommend this product. It is well-made, durable, and thick. May 8, 2016
Rated 5 out of 5 by Gorgeous Rug! I really love this rug from Ballard. The colors were exactly the same as they appeared in the catalog and on my monitor. Everything about it is beautiful, and I could not be more impressed with the quality. It's soft and adds character to the room without being overpowering. In fact, it looks good with so many of my wall colors, that I now just have to decide where to put it so that I can enjoy it the most! I highly recommend that if you are on the fence with this carpet you give it a chance. I really can't see how you would be disappointed. I think you'll absolutely love it! April 13, 2016
  • 2016-06-27 T09:17:07.548-05:00
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Product:RT184-Tabitha Rug
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