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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 56 reviewers.
Rated 3 out of 5 by Pretty - but STILL shedding It took me a long time to find a rug that matched our room and wasn't too bland. the picture shows the ivory being in greater contrast with the other colors, but it's not as much in person. This rug fit the bill, but I've owned it for nearly an entire year now, and it still sheds - a lot. If I wear my yoga pants and even kneel on the floor for a minute - I have hundreds of tiny fibers all over me. Throughout the day from the kids walking on the rug there will form little tufts of fibers that I can pick up by the handful. Perhaps if you are using it in a low-traffic area you will not notice this as much as I do. Love the look, but not loving the shedding factor. August 28, 2016
Rated 5 out of 5 by Great Rug This rug is very pretty. The quality and value are great as well. The colors looked accurate based on what we saw online, however, we ordered a swatch to make sure. It is a perfect match, looks good and was a great price for the style. August 19, 2016
Rated 5 out of 5 by Beautiful Detailing Three years ago I purchased this rug for my living room. It has held up beautifully. The pattern is lovely and subtle. The soft yellow and gray adds so much to my light blue furniture. I recently moved to a home in Florida, and decided to order another one for a smaller space. August 15, 2016
Rated 5 out of 5 by Perrrrfect! I ordered the Tabitha 8x10 on line for my formal dining room. I have never ordered such a product on line in fear that I would not like it and have to hassle with returning it. Much to my surprise I absolutely loved the product, the on-line help in deciding the appropriate size, and the quickness of delivery. It is absolutely perfect for my room! I have since ordered another size of the Tabitha rug for my entryway and was equally as pleased!!!!! August 11, 2016
  • 2016-09-29 T07:37:32.615-05:00
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Product:RT184-Tabitha Rug
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