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Suzanne Kasler Wide Stripe Jute Rug

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Wide Stripe Jute Rug is rated 4.7 out of 5 by 3.
Rated 5 out of 5 by from An unique use for a great rug I placed the rug where my cat must walk over it when she gets out of her littler box. The texture releases the gravel from her paws and keeps the grit from being being tracked throughout the house. Products made for this purpose never work, but this rug is perfect!
Date published: 2011-06-26
Rated 5 out of 5 by from More than expected These are simply beautiful rugs! They are soft to touch, not scratchy, like typical jute. The colors are soft aqua and darker blue on a sand background - just like beach glass. They lay very flat - even right out of the packaging. They do have a latex backing which means you cannot reverse, but it saves a rug pad. And they are a bit thicker than I thought, but hopefully will do fine without the pad. The 5x3 is back ordered; can't wait to see it, too.
Date published: 2011-07-15
Rated 4 out of 5 by from Love the texture, color is a bit off The hefty nature of this rug was a pleasant surprise. I put a rug pad under it anyway b/c it's on a slippery tile floor, but it's possible that you could get away without it. I also agree with the other review that it's softer than I would have expected, another pleasant surprise. Only issue for me is the overall color not being quite what I expected. I ordered the mineral color to go in a room with pale blue walls and terra cotta tile floors. Based on the pictures, I was surprised that there wasn't more blue in the actual rug. It's kind of like a tan rug with hints of blue. The colors themselves are as they appear in the picture, I just think I would have been better off knowing what the full rug looked like as opposed to the swatch in the catalog. But still a nice product and I'm definitely keeping it.
Date published: 2011-08-07
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Product:RN003-Suzanne Kasler Wide Stripe Jute Rug
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