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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Sunburst Mirror #3 4 5 18 18
This product looks great The product looks great. It's light weight so it's easy to hang. August 27, 2012
Stunning mirror, good value I've been trying to find a reasonbly priced sunburst mirror for a long time, and this one is beautiful and I believe a good value for the price. As other reviewers noted, this mirror was very difficult to hang at first. I recommend doing a bit of prep work before you mount on the wall, because we ended up with some scuff marks from the back of the mirror when we were attempting to hang it. Otherwise, it is a stunning piece and looks more pricey than it is. August 5, 2012
Beautiful sunburst mirror! I have been looking for a reasonably priced but still nice looking sunburst mirror for several months now, and I'm so glad I found this!! It looks absolutely beautiful and more expensive really than it is. A word of caution - it is made of a plywood/particle board of some sort, so in the unpacking process (it is really wrapped tightly!), I very easily broke one of the spokes. Easily repaired with Gorilla Glue, but wish I had known this prior to opening! Would highly recommend! March 13, 2012
Very Pretty The area over my mantel was crying out for a decorative sunburst element. After getting a recommendation on the size, this one seemed perfect. The order arrived quickly and it is beautiful! Has a very soft gold look. Substantial look and feel, not cheap. November 19, 2011
Great Quality and Details for Price This mirror looks great. The quality is good and the way it looks on line is pretty consistent with how it looks in person. This is a good value for the price. October 18, 2011
Looks great. Cheaper than a lot of expensive alternatives. Light and easy to hang. October 13, 2011
Beautiful Mirror I was very pleased with the service and product quality. The mirror is everything I hoped it would be and looks great in the room. Thank you for such nice quality and a decent price. September 8, 2011
great design; cheap material S.K. is right on, as usual, with her designs but this piece just strikes me as cheap looking no matter how much time I give to getting use to it. Maybe if I move it further away from view? Not my favorite sunburst from her and not on my list of 'no regrets' BD purchases. August 30, 2011
makes the room bright & cheery We love the mirrors we purchased. They make the room so much brighter. April 10, 2011
Great look, but not great value I've had my eye on this sunburst mirror for several months. I shopped around and could not find a similar one, so I finally placed my order. It looks lovely hanging in my entry hall, but I am disappointed in the quality of the materials for the price. It is flimsy and not much more substantial than cardboard. As long as anyone doesn't look at it too closely, it looks nice. April 6, 2011
Great Look The mirror will work perfect above my buffet. Great product for the price. April 2, 2011
Eye-catching Piece I bought this mirror to hang above the mantel in my master bedroom and it looks gorgeous. It arrived well packaged and in good condition. The piece is made of MDF so it isn't solid wood, however, it does not feel flimsy or cheap. March 31, 2011
The product is nice but beware of shipping damage This product is nice from a far (which works for me b/c it will be over my mantel). Not sure if it is worth the price though - sort of made from a cardboard stock and not seemingly wood. Unfortunately, when I got it, the mirror in the center had broken/torn completely off of the piece. Thank goodness for Gorilla glue, I fixed it and decided not to send it back. March 16, 2011
Looks great, nearly impossible to hang This is a beautiful mirror, and I really wish I could give it a better review. However, it was nearly impossible to hang, took quite a while to do so, and we unfortunately scratched up our wall in the process. The hook in the back is very poorly designed and should really be corrected. My husband commented that it will not be coming down until we move homes, because it was so difficult. That being said, once it's on the wall, it looks great. March 16, 2011
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Product:WM774-Suzanne Kasler Sunburst Mirror #3
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