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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Wall Decor
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Suzanne Kasler Sunburst Mirror #1 4.7 5 16 16
rose gold and not like the pic online I am on deadline so will need to gold it up myself. All Ballard Des. stuff has been great up until now. :( I will make it work...rub n buff is your friend! January 11, 2013
This product is of good quality. I just love my mirror. I grouped it with some pictures going up the stairs. It really stands out beautifully. I have been asked where I found it and recommened it to my friends. July 8, 2012
This mirror is very good-looking. I love the mirror. Looks great in my living room. The finish is very rich and blends with all kinds of gold toned pieces. June 29, 2012
This is definitely a quality product. We purchased two of these mirrors and are thrilled with how they look. The quality of this product is evident in expensive look and feel of it all the way down to the way it is packaged. The overall cost with international shipping was quite affordable. March 31, 2012
Adds a lot to a room I put this sunburst mirror above a doorway. Together with a Benton Large Etagere and a few other Ballard pieces, my foyer is finally complete! Close up, the sunburst is very beautiful, and looks well made. I'm very happy with it. March 23, 2012
Great decorative product. I bought the mirrors for a display on the wall above the fireplace in our living room. They really enhance the look of the room. I am very pleased with this purchase. January 29, 2012
Beautiful Mirror!! I hung this mirror along with four other Sunburst Mirrors in Suzanne Kasler's collection. The grouping looks amazing over my server and has become the focal point of my dining room. Very pleased with the quality and the vintage appearance. December 16, 2011
Beautiful and classy... Waited for a few months for this mirror to come off backorder....but worth the wait. Grouped it with 2 other framed pictures in my master bedroom and it looks fantastic. I have had many compliments. Thanks SK! September 5, 2011
A Collage of mirrors and round decor for wall Love my new mirror! Put it along with the movie reels and other round mirrors of varying sizes on a wall surrounding a large flat screen t.v. that sits on a commode. The mirror is an antiqued gold with a lot of detail. Easy to hang, will enjoy for years to come! September 2, 2011
Great versatile wall decoration Finally decided where to hang it, goes anywhere! Probably could have a few more. April 19, 2011
I am very pleased with the quality of this mirror. I absolutely love this mirror!! It looks beautiful in my foyer. March 16, 2011
Looks great, but hard to hang I love the design and finish. The only drawback is that this mirror is extraordinarily difficult to hang - it has no hook, but just a hole in ithe back. This does allow it to lie flat, but it is very hard to align the hole in the mirror with the hook on the wall. March 16, 2011
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Product:WM771-Suzanne Kasler Sunburst Mirror #1
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