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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Signature 13oz Linen Tablecloth 3.8 5 4 4
weight is heavy, color is pretty This tablecloth is a heavy weighted linen fabric. I wouldn't use this linen to make a corded pillow, it is not a fine linen and the cord might look too thick. But as a tablecloth it is sturdy. The mandarin color is beautiful, and very much like a naval orange skin color, hard to find. Very saturated and elegant looking color. This tablecloth, like all linen, is NOT meant for the sun. If you use it indoors, don't even put it by a window that is not protected by a UV window film. It will fade, as will all fine fabric. And by all means never use regular fabric outside. July 6, 2014
Big seams & Mandarin color faded in one day. Overall I was excited by this product when it came out of the box. Once tossed over the tabletop it was clear to me that a stylist at the photoshoot had spent a considerable amount of time ironing the two very large seams. (This tablecloth is made from 3 strips of fabric.) I was shocked enough to return to the site to take a second look - and I suppose you do see it... but it was a surprise and it will be part of what you see from any angle. I put this table up for a party on Friday afternoon and tucked it into a west facing doorway to a patio to block foot traffic. I topped it off with a glass top and used it that evening. On Saturday the table came down and the fabric was sent to the cleaners. Before I tossed the fabric into the bag I noticed that the sun had bleached a tabletop sized circle in the fabric that was now 2-3 shades lighter. I'd purchased the Mandarin color. Had I known the color would evaporate that quickly (we're talking 1pm-ish to sunset here.) I think I would have opted for the white - or the lighter shades. I've used the table and cloth since and of course the circle never really gets centered so the faded spot is very apparent. My tablecloth now looks old and worn after it's first use. So while I would recommend this product - I'm scoring the mandarin color poorly. And I advise careful protected use the medium to darker tones out of the sunlight. May 14, 2014
overall very satisfied with cloth I appreciate the quality of the linen. Do wish there had been more color selection. February 26, 2014
Perfect fit The tablecloth fit perfectly and was even wrinkle free. The colour was better than hoped for! July 23, 2013
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Product:FT221-Suzanne Kasler Signature 13oz Linen Tablecloth
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