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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 6 reviewers.
Rated 5 out of 5 by Very satisified Pillow is very comfortable. The color was true to the picture and works well with the other pillows I have on a small sofa. August 7, 2014
Rated 1 out of 5 by TERRIBLE purchase I've been updating our master bedroom, and this SK pillow was the last item I was waiting on to complete the new bedding look. I was so excited, right up until I saw it. Where to start? The material looks like thick, coarsely woven polyester (think 1970's and leisure suits) - nothing like the linen I was expecting. The embroidery color on the white linen was only available in cream. It turned out be sickly, faded yellow and is so pale you can't see it from a foot away. The monogram (S) doesn't remotely resemble a letter. It looks like a treble clef, and the zipper on the bottom was the only indication which way was up on it. And to top it off, the monogram isn't centered on the cover. I didn't order the insert because I have a very nice down insert the size the cover was SUPPOSED to be. It is so much too small for the insert that it doesn't even zip. Now I have to decide whether to throw good money after bad to purchase an insert for this turkey. I'm trying to decide if there's some place I'm not too embarassed to use it. It certainly won't be in the MBR. DO NOT waste your $$ on this terrible product. It certainly isn't what I was expecting as a long time Ballard customer. July 8, 2014
Rated 3 out of 5 by lavender fades to white My two lavender pillows were on a porch, not in direct sunlight, and out of the rain. After three months they became almost white, a kind of splotchy white. Too bad because they started out as lovely pillows. June 16, 2014
Rated 5 out of 5 by perfect shade orabge I love my new pillow covers. The color is exactly as pictured and makes the perfect accent. I have bedside lamps that have this unusual shade of orange. I have never been disappointed with Balard Designs. April 19, 2014
  • 2016-05-28 T09:02:21.459-05:00
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Product:FW106-Suzanne Kasler Signature 13oz Linen Pillow

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