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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Suzanne Kasler Signature 13oz Linen Cushion is rated
3.7 out of
Rated 5 out of
Sufficiently Firm and AttractiveI purchased the small size, which conforms perfectly to a seventy-year old solid maple student desk chair. The cushion is very flat but quite dense, providing excellent support. The Mandarin orange linen fabric is a very pleasant shade - not gaudy at all - and coordinates beautifully with the "orange" shade of maple used many years ago.
Date published: 2015-08-22
Rated 5 out of
Good Seat CushionI looked and looked for sturdy well made seat cushions. I almost had them made through an upholstery shop. For the price these are just as good. They fit my counter height bistro chairs great and spring right back to shape after being sat on. I would purchase again.
Date published: 2016-04-29
Rated 1 out of
Terrible qualityI had ordered four of these seat cushions a year or so ago and was very satisfied with their quality. The two that I ordered this time came folded in a small package and totally wrinkled. The cover was separate from the cushion insert where they had arrived pre-stuffed before. The corners were poorly designed and would never been smoothly rounded, and the cover was way too small for the cushion insert. They went back immediately.
The additional Capri cushions are covered in fade &, stain resistant Sunbrella®
fabric for lasting wear. The extra thick seat cushions include a lumbar pillow for additional support. Complete the room with coordinating umbrellas and rugs. The possibilities are as ...
Designed exclusively to fit our Laurel Sofa, these comfy, outdoor-safe cushions are
engineered to stay looking great no matter what the weather. Finished in ultra-durable Sunbrella®. Laurel Sofa Seat & Back Cushion features: Choose from select fabrics Plush weather-friendly insert ...
Designed exclusively to fit our Laurel Loveseat, these comfy, outdoor-safe cushions are
engineered to stay looking great no matter what the weather. Finished in ultra-durable Sunbrella®. Laurel Loveseat Seat & Back Cushion features: Choose from select fabrics Plush weather-friendly insert ...