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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Mercury Glass Votive Holders - Set of 6 3.7 5 6 6
Beautiful votives sparkle and shine! These mercury glass votives are really pretty. Love the colors and they'd be great to divide up as single gifts for party favors. I kept them for myself and placed them throughout my home! Do they glow as much as the photo...maybe not, but they are very pretty and my children loved having them line our dinner table during the holidays. These are lovely and what a deal! February 3, 2014
Do not sparkle like the photo Very disappointing. These are nice but they don't sparkle as much as in the photo. Not even close. So disappointing gift to family member. I count on Ballard to offer wonderful products so this was a deep disappointment. Did get them for 20.00 but not worth it. January 5, 2014
Great for a gift and for me These are not just for the holidays. I love the colors of these mercury glass votive candle holders. When lit at night they bring out a soft warm array of colors - purple/blue, gold and a soft green. In the direct sun of the day, they look beautiful too. I bought two sets. One for me and one as a gift, (which she loved). I just bought two more sets to have on hand for additional gifts. I have a bag of tea lighter candles in little aluminum cups, and put a candle cup in each holder before wrapping each votive individually with some pretty tissue paper and a bow. Yes they are fragile, but so pretty especially when lit in the evening. December 28, 2013
Nice hostess gift, but a little cheap looking. Very pretty in the pictures in the catalogue, but the "blue" is really purple, and they are a little cheap looking. You do get value for your money as there are six votive holders - great to split up for gifts! I wouldn't buy them again as gifts, but would for myself. December 12, 2013
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Product:AC401-Suzanne Kasler Mercury Glass Votive Holders - Set of 6
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