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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Set of 3 Sunburst 4.7 5 22 22
Looks great I combined these small mirrors with a wall of other decorative frames, etc. and they look great. March 17, 2011
Great quality mirrors I thought that the frames were metal, but they are painted wood, which makes them far lighter. They look lovely. I was hesitant to order mirrors online, especially for fear of breakage, but these arrived very well packaged. June 18, 2012
Very nice, light weight and easy to hang. Very nice, light weight and easy to hang. They were as expected in appearance. August 19, 2013
Great Purchase We purchased these mirrors to add to an extensive mural of framed art and maps we hung on our living room wall. These mirrors really make the art pop and add just the touch of contemporary cool that the wall needed. I've received many compliments from friends and family. Very happy with the purchase. October 12, 2011
Nice accent pieces I bought these mirrors to surround a larger Suzanne Kasler mirror. They look great together. I did not have alot of space between the top of my couch and some high set awning windows and this fit the bill. Quality is good and the finish is kind of antique looking. The gold paint has a distressed burnished look. Overall very happy with all the mirrors from this collection. July 21, 2011
Bang for the Buck! Just as shown in catalog. Really think a little lighter color gold would make nice highlights, but overall, they look perfect hanging! Speaking of hanging, wish there was a better type of hanging hole on items like these. My daughter managed to hang them beautifully, but it's a challenge! September 25, 2011
Glamour Just the perfect look for a dull wall. The vintage gold on these mirrors simply added the glamour my bedroom needed. I am so happy I bought them. November 7, 2011
Nice Antique Gold Finish I purchased all of SK's Vintage Sunburst mirrors and these are my favorite. The quality of workmanship seems a bit better on this set than on the others. These are clever and unpredictable accents that capture the look of a vintage gold finish fairly well. If your tempted to try one of SK's mirrors, start here and you won't be disappointed. June 14, 2011
Well worth the wait! I ordered these mirrors several months ago...out of stock until just recently. So glad I waited! The mirrors are of good quality and not heavy which makes for easy hanging. I highly recommend their purchase. July 21, 2011
sunburst standouts just beautiful very happy with my purchase. they look really nice up on my dinning room wall. June 5, 2013
Nice Design I love the look of these. Good size and well made. The color is a little less gold than I would have liked. It's more of a light gold and I was looking for a dark rich gold. I would use some spray paint however. But I am mostly happy with them. March 18, 2013
These mirrors are a nice accent and brighten up the wall. These three mirrors, sold as a set of three, are nice and are priced, not great, but decently. The only complaint I have is that they were on back order and took FOREVER to get. May 3, 2011
Great small decorative pieces to add to a room! I just ordered this mirrors for amove my bed and they look great! small but add alot to a room. It came in great safe packaging from Ballard's and I was surprised how light the mirrors were- so it made it very easy to hang on the wall! January 23, 2013
Nice touch I needed to fill up wall space on an awkwardly shaped wall and spacing these randomly was the thing. They are a good price and made well, plus lightweight. August 24, 2011
Love these mirrors I purchased each of the Suzanne Kasler mirrors and grouped them above my sofa in my new den/office. They're so much fun--they make me smile whenever I look at them! January 24, 2013
The mirror looks marvelous... I ordered your #3 sunburst mirror. It arrived quickly and packaged very well. It looks exactly like it's pictured to be.I hung it up in my family room. It is gorgeous. Could not find anything close to this beautiful mirror anywhere. I highly recommend this item. Thank for your professionalism with this order. April 4, 2012
Suzanne Kasler Set of 3 Sunburst Very well made set of mirrors. Great price and I love the look. I used them separately all over my house. March 8, 2012
Great price! Love love love these mirrors...Ballard never disappoints!! October 1, 2011
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