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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Set of 3 Sunburst 4.7 5 22 22
Stellar Sunburst I'm glad I purchased these sunburst mirrors. I have them hung together over a side chair that's covered in a fabric of a similar motif. I love that the gold on these is antiqued. These were packaged ridiculously well, which I appreciate when purchasing mirrors. I also like that these weren't too weighty, making them easier to hang. The print and online catalogs represent these perfectly. This is a winner. August 4, 2012
Great value for the money Just opened the three sunburst mirrors. They were well packed and arrived in good condition. They are versatile because of their size and have impact when hung together as a group, offset or in a straight line. Photograph is a very good representation of the actual product. The inset hole for hanging allows the mirror to hang perfectly flat against the wall, so they work especially well if you can see them from the side. Another great product from Ballard Designs! October 22, 2011
Classic Style Although these mirrors were on backorder and I waited almost two months, it was well worth the wait. I LOVE this set of mirrors! They are lightweight but substantial in appearance. The mirrors are antiqued beautifully. The size is perfect in my home, just the right architectual dimension I needed. June 8, 2012
Gorgeous and Classy First, let me say thank you to Ballard Designs for extending to me a 10% discount on my order just because I called and asked for a discount. That's great customer service in my book. And on top of that, I couldn't be more happier with my puchase. This product is of great quality. It arrived tightly packaged and well protected during shipment. It is a beautiful set of sunburst mirrors that establishes class to an otherwise average-looking guest room. The three mirrors go well with the wrought iron and antique gold headboard in the room. I am thoroughly satisfied with my purchase and I plan to purchase another set soon for my own bedroom. You cannot go wrong with this one. November 5, 2011
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Product:WM773-Suzanne Kasler Set of 3 Sunburst