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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

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Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Suzanne Kasler Set of 3 Rectangular Market Baskets 4.1 5 19 19
Poor qualify and defective I received my shipment today and was surprised to find the handles crushed and broken on these baskets. I am returning the baskets and will not have these replaced due to the poor quality and packaging. January 11, 2013
What a disappointment. I don't have much to say except I'm returning these baskets and I wouldn't recommend them. As I attempted to take them out of the shipping box, a chunk of the braided handle broke off the side of one of the baskets. I literally just touched the handle and it cracked off. How disappointing to wait for something you expect to be of high quality to arrive and to have to return it without even getting it out of the box. I'm sad that I had to pay to ship these things to my house. It definitely makes me rethink buying things from Ballard Designs. January 7, 2013
Disappointing They look great but aren't very sturdy. I broke the braiding on one getting it out of box. I think the material is maybe too dry and brittle? Nice for display but definitely not for practical uses. Also, handles curled over and will not stand upright as shown in photos. January 2, 2013
So Big So nice and big. I found a place for all 3! Pillows and throws in the family room, magazines in the family room, and special pillows (ie neck) in the bedroom. January 1, 2013
Excellent Purchase I had to justify spending over 100.00 on baskets but I looked all over the net comparing prices, this was by FAR the best deal. The quality excelled my expectations as well as the size. Very durable too! I imagined the smallest basket being too small for anything but it's perfect for magazines, books, bathroom storage. The large basket is used for my sons toys in the living room. I can't begin to describe how pleased I am with this set. Other sites are charging $150.00 for the largest basket alone. Get it while you can. September 28, 2012
High quality and excellent value Comparison shopped and confirmed that the sale price on the market basket set was an excellent value. Pleased with the appearance and sturdy metal frame construction. Shape and handles are very functional, although haven't quite figured out yet how best to use the largest one, which is big enough to employ as a laundry basket or hamper. August 17, 2012
Versatile These baskets are very user friendly and versatile for many uses. They look nice in a room because the different sizes all match. We turned the largest one upside down as a printer stand - looks very nice. April 28, 2012
Extraordinary quality and VALUE!! These baskets are amazingly sturdy and beautiful. I've never seen such strong baskets. Storing large logs for a fireplace would pose no problem whatsoever. The handles on the baskets are super strong and it seems they would be nearly impossible to break; they reach the entire height/breadth of the baskets. I would expect to pay twice this price for the large basket alone! I'm thinking of using the large one as a focal point by covering it with a clear glass top, "ala coffee table", in such a way that items in the basket will be showcased. Great way to both store and show off quilts or other larger items that are often difficult to display. Fun and Functional! April 15, 2012
Attractive and useful! I recently downsized from a house to an apartment and am always looking for versatile storage ideas! The Kasler nested baskets fit the bill -- so attractive that they enhance the decor in any room, good-sized and sturdy enough to hold almost anything. When closet/storage space is a problem, these baskets are a wonderful solution! September 10, 2011
I love these baskets! They are sizeable, durable, and pretty all at the same time. In fact, I'd love to have another set. August 21, 2011
very sturdy & look nice These baskets are very sturdy & they look very nice in my living room under the sofa table. August 18, 2011
Sizes are usable, and sturdy. These baskets are exactly what I have been looking for! I love the fact they come in a trio. The sizes are perfect for pillows, blankets or whatever items you choose. They are extemely sturdy and look great in any room. July 31, 2011
Love these baskets! The baskets were just what I was looking for. The large basket holds all of my kids toys - a great toy chest! The medium basket holds all of the kids sporting equipment in the entry way (tennis rackets, baseball gear and lots of balls). The small basket is great for magazines in my living room. A great price for a fantastic product! July 7, 2011
They are so versatile I love these baskets. They are sturdy and strong, beautiful to look at and the perfect sizes, too. My big basket holds all my sons toys in the family room and looks great doing so. My small basket holds a couple of extra cushions in the living room. March 17, 2011
Great looking, great price, great qualitly The baskets look great--just like more expensive ones--but are very reasonably priced. We have been using them for about a month, and the quality seems great as well. March 16, 2011
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Product:AB147-Suzanne Kasler Set of 3 Rectangular Market Baskets
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