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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Set of 3 Rectangular Market Baskets 4.1 5 18 18
What a disappointment. I don't have much to say except I'm returning these baskets and I wouldn't recommend them. As I attempted to take them out of the shipping box, a chunk of the braided handle broke off the side of one of the baskets. I literally just touched the handle and it cracked off. How disappointing to wait for something you expect to be of high quality to arrive and to have to return it without even getting it out of the box. I'm sad that I had to pay to ship these things to my house. It definitely makes me rethink buying things from Ballard Designs. January 7, 2013
Excellent Purchase I had to justify spending over 100.00 on baskets but I looked all over the net comparing prices, this was by FAR the best deal. The quality excelled my expectations as well as the size. Very durable too! I imagined the smallest basket being too small for anything but it's perfect for magazines, books, bathroom storage. The large basket is used for my sons toys in the living room. I can't begin to describe how pleased I am with this set. Other sites are charging $150.00 for the largest basket alone. Get it while you can. September 28, 2012
Just a pretty face? I wanted two of these baskets - one for the lower shelf of my night stand, to hold books, etc., and the other for my recycling in the kitchen -- I didn't know what I would do with the largest one, but I figured I would wait until it came and see. When the huge box arrived, I had a terrible time getting the baskets out. They were one inside the other (nested tight# and stuffed with tissue so tight, that I broke one of the straps trying to pull them apart.Well,there was no way I was going to try and get them all back in that box and lug it to UPS to return -- so I repaired the handle, as it had torn on the bottom #out of sight# and I fixed it with wire. The straw #?) is very dry and brittle -- the body of the baskets are strong and reinforced, but the handles are a bit iffy. I was able to sell the largest one to a friend as it was way too huge for my house. She is using it to hold floor pillows and throws in her family room. I like how they look, but I don't trust trying to pick them up by the handles as I know they shred easily. I have bought a lot of things from Ballards -- my dining room table, etc., This is the first glitch I have experienced! February 4, 2013
They are so versatile I love these baskets. They are sturdy and strong, beautiful to look at and the perfect sizes, too. My big basket holds all my sons toys in the family room and looks great doing so. My small basket holds a couple of extra cushions in the living room. March 17, 2011
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